I visited once this spring, 'just looking', and was treated with respect, and provided with answers to all of my questions at the time. Last week, my husband and I returned to really look at a Volt. We got a nice test drive, a very prompt offer on the car we were interested in, NO pressure when we said we'd think about it and let them know. 45 minutes later we'd made up our mind, accepted the offer, and arranged to pick up the car. What we loved is that no one was pushy, and everyone was helpful. This is a completely different atmosphere than we've experienced in other places, and we really appreciated it. We got the car we wanted at a fair price, and the entire experience was comfortable and pleasant, and efficient.