Gordie Boucher Ford Lincoln of Janesville - Service Center

Did not accomplish what I went there for. I found out later your service department canceled an oil change appointment because they couldn’t repair the problem with the windshield washer pump. I’m not ab later your service department canceled an oil change appointment because they couldn’t repair the problem with the windshield washer pump. I’m not able to check my phone at work due to lack of cell coverage, so that was a little bit of a surprise upon entering the dealership. Yes they did, supposedly, changed the oil, maybe they didn’t. I asked for the windshield washer pump to be repaired, even at a later date, can’t even bother trying to schedule that for a later date. Seriously? It’s as if you don’t want my business. Guess what? I’ll spend MY money elsewhere. Ford overall is doing a horrible job at customer service. This is most likely the last Ford vehicle I will own because your service department is that bad. If you really cared, you would find a way to get the parts I need, let me know you have them and work with me to get the work done. I also realize that management doesn’t really care either, as that the is root cause of bad customer service. I’ll drive 100 miles out of my way rather than come back to your dealership GB. More

Service The staff was very friendly and took good care of my needs. There isn't a lot to say when you're just having an oil change. The staff was very friendly and took good care of my needs. There isn't a lot to say when you're just having an oil change. More

Very Good Check in was quick and easy. There was a nice loaner available. The work was done completely and we received the vehicle back washed. and clean. Check in was quick and easy. There was a nice loaner available. The work was done completely and we received the vehicle back washed. and clean. More

Service Scheduling a service event at this dealership is always a known sequence from the scheduling to the completion. Tim always meets the customer at the Scheduling a service event at this dealership is always a known sequence from the scheduling to the completion. Tim always meets the customer at the vehicle side, asks if there are any abnormal issues and tells us that he will come get us when the service is finished. More

clean service center friendly & courteous. Problem of vehicle was not repaired; got home and problem I took it in for still existed. Turned around and went back to find friendly & courteous. Problem of vehicle was not repaired; got home and problem I took it in for still existed. Turned around and went back to find the problem, finally repaired, I think. More

Issues with my tires/getting tires replaced As always, Elisha and Sean got my truck in and out of the shop, kept me informed and were just fantastic!! They are the greatest!!! As always, Elisha and Sean got my truck in and out of the shop, kept me informed and were just fantastic!! They are the greatest!!! More

I think the service appointment went very well. I called for an appointment for service on a Monday got a spot on Tuesday when I wanted. I got to the dealership my truck was taken in right away they I called for an appointment for service on a Monday got a spot on Tuesday when I wanted. I got to the dealership my truck was taken in right away they said about an 1 hour and that is what it was. My truck was washed and serviced like I was told and I was on my way. A pleasant experience. More

Oil change Everything went fine, except that the works oil change took a little too long. Almost an hour and 15 minutes. Usually is less than an hour. Staff i Everything went fine, except that the works oil change took a little too long. Almost an hour and 15 minutes. Usually is less than an hour. Staff is friendly and courteous. More

I called in the morning to get the oil changed and tires rotated. They got me in later that same day. Also had a complimentary car wash and they dried the car also. Nice! rotated. They got me in later that same day. Also had a complimentary car wash and they dried the car also. Nice! More

Oil change Nice, friendly service. We are from Florida and nice to have reliable service department to go to. Would recommend to anyone. Thanks for working wit Nice, friendly service. We are from Florida and nice to have reliable service department to go to. Would recommend to anyone. Thanks for working with us. More