Back

Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,518 Reviews

2,518 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

Sort by
August 17, 2020

Did not accomplish what I went there for. I found out later your service department canceled an oil change appointment because they couldn’t repair the problem with the windshield washer pump. I’m not ab More

by cojladams
Recommend Dealer
No
Employees Worked With
Randy Seichter
Aug 19, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Hello and we are terribly sorry for all the confusion with our service advisor regarding your issue and the lack of proper communication. I assure you that all of our staff cares about customer service here not just our management. Scott Dagenhart our Operations Manager is actively reaching out to you to help with all of this misunderstanding and we absolutely want to help! Thank you for your feedback and I hope you will give us a chance to mend our relationship.

August 14, 2020

Service The staff was very friendly and took good care of my needs. There isn't a lot to say when you're just having an oil change. More

by barbandrich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing! We hope to see you again in the future!

August 14, 2020

Very Good Check in was quick and easy. There was a nice loaner available. The work was done completely and we received the vehicle back washed. and clean. More

by NNDN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Borchardt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter
Aug 17, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

August 12, 2020

Service Scheduling a service event at this dealership is always a known sequence from the scheduling to the completion. Tim always meets the customer at the More

by Gerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing, Gerry!

August 08, 2020

clean service center friendly & courteous. Problem of vehicle was not repaired; got home and problem I took it in for still existed. Turned around and went back to find More

by BWARDLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Dagenhart
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review! Please don't hesitate to reach out to us if this issue reoccurs and we will be more than happy to help you out!

August 07, 2020

Issues with my tires/getting tires replaced As always, Elisha and Sean got my truck in and out of the shop, kept me informed and were just fantastic!! They are the greatest!!! More

by DONNA.GEORGESON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the 5-star review, Donna!

August 06, 2020

I think the service appointment went very well. I called for an appointment for service on a Monday got a spot on Tuesday when I wanted. I got to the dealership my truck was taken in right away they More

by DENADRINK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

It's great to hear you had a positive service experience with us!

August 05, 2020

Oil change Everything went fine, except that the works oil change took a little too long. Almost an hour and 15 minutes. Usually is less than an hour. Staff i More

by WILSONESCM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate your review and feedback!

August 05, 2020

I called in the morning to get the oil changed and tires rotated. They got me in later that same day. Also had a complimentary car wash and they dried the car also. Nice! More

by WANDABRANDENBURG
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

August 04, 2020

Oil change Nice, friendly service. We are from Florida and nice to have reliable service department to go to. Would recommend to anyone. Thanks for working wit More

by verylmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Aug 13, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for choosing Boucher! We appreciate your review and recommendation!

...
224
...