Gordie Boucher Ford Lincoln of West Bend

Really long wait I came in for a simple replacement of a block heater cord. The appointment took 1:40 minutes, was told my truck was around the corner and couldn’t fin I came in for a simple replacement of a block heater cord. The appointment took 1:40 minutes, was told my truck was around the corner and couldn’t find it. 10 min later they finally locate it in a wash bay not done. More

Exceptional experience Starting with Richard Love ( salesmen) to Tim Hiem ( sales manager) and Keith ( finance guy), I had an exceptional experience in buying my car. I call Starting with Richard Love ( salesmen) to Tim Hiem ( sales manager) and Keith ( finance guy), I had an exceptional experience in buying my car. I called Richard up and told him what I wanted and he worked hard along with Tim and Keith to get me exactly what I wanted. All I had to do was go in and signed the papers. It was the best experience I ever had in buying a car, and I’ve boughten many. Thanks guys for all your effort More

Did not reset tire gauge Stop by today to have them reset the tire sensor and did not know how to do it. After that the tire sensor had no reading and wanted to sell me new se Stop by today to have them reset the tire sensor and did not know how to do it. After that the tire sensor had no reading and wanted to sell me new sensor. More

Great ZEKE IS THE BEST. Like really the best. Hes so good. I like his bow tie. He got me my truck fast. Go Zeke. Thanks. ZEKE IS THE BEST. Like really the best. Hes so good. I like his bow tie. He got me my truck fast. Go Zeke. Thanks. More

Very pleased My last visit didn't go well. I was contacted about this and was assured they where taking care of the problem. They really did! The service I receive My last visit didn't go well. I was contacted about this and was assured they where taking care of the problem. They really did! The service I received my next visit showed my they really do care about customer service More

Great Dealership! I stopped at this dealership on my lunch hour and was very pleased with how quick everything went. Corey was very accommodating and was a great salesm I stopped at this dealership on my lunch hour and was very pleased with how quick everything went. Corey was very accommodating and was a great salesmen! Overall very professional and easy to work with. Will definitely be going there again in the future. More

Sales associate Scott answered a lot of questions and I felt no pressure in the purchase of the Aviator. Although the dealership was very busy, he managed to get a d Scott answered a lot of questions and I felt no pressure in the purchase of the Aviator. Although the dealership was very busy, he managed to get a driver to get the car from Milwaukee on the day I wanted. Great service. More

Service tech We purchased a used Lincoln, they said they do a through inspection on all vehicles . Unfortunately they do NOT , the rim was bent on the inside so y We purchased a used Lincoln, they said they do a through inspection on all vehicles . Unfortunately they do NOT , the rim was bent on the inside so you don't see the damage. Then they tried to say that we had done the damage . Good thing we purchased the tire and wheel road hazard insurance. But they want to charge us $ 950.00 , so we had to go through our paperwork and tell them about the insurance. I would of thought they would check for there clients , sometime we would forget that option was purchased. Then when we had the service done , they inflate the prices on parts , and the service tech was very rude . More

Had a problem with audio off. Neal said it would need a new battery to see if that was the problem. He also mentioned the car needed an elinement as tires were wearing on one side. He said the battery wo new battery to see if that was the problem. He also mentioned the car needed an elinement as tires were wearing on one side. He said the battery would be $150 and the alien meant would be $110. I have the platinum warranty and my total cost would be the $100 deductible plus battery fee and alinement fee. There was no mention of a diagnostic fee. Went to pick up the car and I was not pleased with his explanation of the cost breakdown. My explanation was this is what the total cost was and you only have to pay this. No explanation on what was done in detail. I feel when you pick up a car I should not have to go over my bill at home to figure what was done. There also should have been a clearer explanation that I would be paying for a diagnostic fee to replace the battery. I am also tired oh hearing they need the loaner car back ASAP. When I bought the platinum warranty it was no problem to have car to use while my car was being looked at. Better communication is what is needed at the west bend location. Not happy at all. More

fast friendly service i was in and out very quickly and treated with respect, all parts of inspection explained fully and in understandable language. I was happy with the a i was in and out very quickly and treated with respect, all parts of inspection explained fully and in understandable language. I was happy with the all around experience More