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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,371 Reviews
Call Service Center (262) 346-9894

1,371 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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May 23, 2023

John is awesome to work with. Anytime I have a question, he is always able to help!! More

by ahennes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 25, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear John is always able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 17, 2023

Friendly staff that works efficiently and quickly to complete a job. Angie was efficient in getting the reservation made More

by rjnaab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
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May 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Angie and our team here at Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

May 17, 2023

They got me in the first day, gave me a ride back home, had the parts in stock after the diagnosis, and finished the job the next day. What more could anyone ask for. More

by lendosky21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!

May 16, 2023

The vehicle was in for an oil change. I received a call explaining the rear brake needed to be replaced. Very much appreciated. However, I was told the replacement cost was $515.00. More

by MPG01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your review. We’re sorry your visit didn’t go as planned, and we’d like to address these issues with our team. If it's possible to discuss your visit in more detail, please feel free to reach out to Joe Hohmann, Service Manager at 262-338-3379 directly. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

May 12, 2023

Very impersonal, I know that everything is going technology but what happen to be personal. More

by Stephen Schafer
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Unknown person that I worked with
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May 17, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Stephen, Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story. Joe Hohmann, Service Manager 262-338-3379

May 10, 2023

John is great to work with, communicated well. Nice when they remember who you are. More

by RJLABONTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

May 10, 2023

Very curtious and wanted to explain what was going on and willing to go the extra mile More

by GTOPLUMB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
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May 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

May 10, 2023

Angie provided great customer service and kept me informed of the progress during my last service appointment. More

by BECHERR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
May 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 09, 2023

Monica is good to work with. The communication was there but I feel sometimes it takes longer than it should. More

by Vanessa
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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May 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Vanessa, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Joe Hohmann, Service Manager 262-338-3379

May 07, 2023

Your team is always kind and helpful. Very informative about the service to be done. I will be back again. Thank you. More

by DWOLF7579
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
May 07, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!

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