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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,371 Reviews
Call Service Center (262) 346-9894

1,371 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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February 09, 2023

Clean, professional, courteous, knowledgeable. We had a very good experience getting our new key bars. Took 6 months. More

by GBHENSEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Greenhalgh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
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Feb 10, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad Nicholas and our team were able to help, and we hope to see you again!

February 07, 2023

Appreciate the timely oil change. John and crew got our truck right on time and I was back on the road in an hour thank you More

by cjlahtida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 08, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

February 03, 2023

Been coming here for years, and always had a great time with service and staff. Very efficient, keep up the great work. Hats off to Angie she's super. More

by ACCOBRAPETE956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Flynn, Angie Heyse
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Feb 05, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

February 02, 2023

One of the best dealerships that I’ve been to in a long time I’ve gotten two vehicles from Marlee and she’s amazing to work with 1000 out of 10 would recommend! More

by ANDREWREILLY97.AR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zeke Heyse, Marlee Algiers
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Feb 02, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Andrew, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Marlee met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

February 01, 2023

People were friendly and responsive, but we had a number of paperwork challenges and issues with an out of state purchase and title. I am not certain it was handled properly. More

by KELLY.JAGELSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan, Zeke Heyse
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Feb 02, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Kelly, Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Joe Hohmann, Service Manager 262-338-3379

February 01, 2023

Good service and I really liked the courtesy shuttle. Easy check in and check out. More

by GMARSCH
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Feb 02, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your very kind review. Angie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford Lincoln of West Bend.

February 01, 2023

Always quality service, service rep Angie is wonderful, and customer service rep Dirk is always willing to get me home and pick me up when my truck is ready. More

by REDWINGFREDDY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dirk , Angie Heyse
Report | Print
Feb 02, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Freddy, Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad Angie and Dirk were able to help, and we hope to see you again!

Feb 02, 2023 -

REDWINGFREDDY responded

Thanks for everything - you guys/gals at Gordie Boucher Ford/Lincoln in West Bend, WI are the best!

January 30, 2023

Fast, friendly and knowledgeable. Good experience. Will make my regular oil change location. Thank you More

by Courtney.esqueda17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Jan 31, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Courtney, Thank you for taking the time to share your service feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our service team, and we look forward to working with you again.

January 30, 2023

I received terrific service! My car unexpectedly needed new tires, and they were installed in a timely manner. More

by RONAJONAS04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember his name
Report | Print
Jan 31, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

January 28, 2023

Monica helped me out with a bad battery in my 2017 Ford Escape. This center got me in same day! More

by tylerrdavenport
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica , Angie Heyse
Report | Print
Jan 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review, Tyler. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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