Joseph Hohmann

Joseph was very rude, threatened to involve the Police after not getting a hold of me (called, I did not get the message due to phone issues and a week later blew up my phone), and was told I was no longe after not getting a hold of me (called, I did not get the message due to phone issues and a week later blew up my phone), and was told I was no longer eligible for service anymore. I suspect this is because they unsuccessfully tried to fix my brakes on multiple occasion. Here is the rest of the story: I have an issue with my truck (many but this is the main one) where I stop and you can hear the brakes let loose even though you do not let off the brake.  This is warranty work that had been in multiple times and the technician did not find an issue.  They said that is just how newer trucks work with electronic brake solenoids (they tell the brakes when to let loose) vs mechanical.  I was told by Jacob, a service rep that "Maybe I should consider taking my truck somewhere else".  I asked if that was really what they wanted me to do and he indicated maybe another dealer could figure it out.   I escalated to Ford Pro Team and they said to take my truck in and call them when it was there.  I called back one more time to feel out if I wanted to chance taking my truck there since you had the history.  I was lucky enough to speak to Monica.  She was professional, helpful and just amazing!!!  She helped get my truck on the schedule and a rental.  Because of Monica, I decided to give Gordie Boucher another chance.   I dropped my truck off and Jacob took it in.  He seemed confused, upset and bothered that I was dropping it off and eventually checked it in. May 21st Joseph called and left a message asking me to call and talk about my truck that you had for service.   I did not receive that message because of a technical issue with my phone(my fault).  On May 27, Joseph called six times, left three messages, and sent an email threatening to involve the West Bend Police, stating I am no longer eligible for service (despite nearly $3k in approved work, which I later found had nothing to do with the brakes), and demanded the immediate return of the rental car.  When my wife answered one of the calls to explain I was in conference calls, Joseph was exceptionally rude to her.  She questioned why he was being so rude to her he claimed the rental I had was sold and needed to be returned immediately and we were no longer eligible for service and to pick up my truck. I called and spoke to the GM, explained the situation and that I would not be able to take the car back until after work.   He said that was fine, was running to a meeting and would get back to me the next day.  I have not heard back.   There are many ways this situation could have been handled professionally. Due to this unacceptable customer service, I (my family and friends) will no longer be utilizing Gordie Boucher for my personal or business vehicle services, nor for any future Ford purchases. More

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June 1, 2026 To Whom It May Concern, I am pleased to provide this professional reference for West Bend Ford in recognition of the outstanding service Joe Hohmannn,  Jacob Wilson and Tom Young have consi provide this professional reference for West Bend Ford in recognition of the outstanding service Joe Hohmannn,  Jacob Wilson and Tom Young have consistently provided to Mr. Keith Terry and his company. Throughout their business relationship, West Bend Ford has demonstrated a strong commitment to customer service, professionalism, and reliability. Their team has consistently delivered high-quality support, responding promptly to needs and ensuring that vehicles and related services were handled efficiently and effectively. On multiple occasions, routine maintenance and inspection work was completed within the same day, minimizing downtime and allowing operations to continue without interruption. Their attention to detail and dedication to customer satisfaction have contributed significantly to a positive and productive partnership. Mr. Terry and his company have benefited from West Bend Ford’s knowledgeable staff, dependable service, and willingness to go above and beyond expectations. Whether addressing routine service requirements or more complex needs, West Bend Ford has consistently exhibited integrity, expertise, and a customer-focused approach. For example, when an unexpected vehicle issue required immediate attention, their service team quickly diagnosed the problem, coordinated the necessary repairs, and kept communication clear throughout the process, ensuring the vehicle was returned to service as quickly as possible. Based on these experiences, I confidently recommend West Bend Ford to any individual or organization seeking a trustworthy automotive dealership and service provider. Their commitment to excellence and exceptional customer care make them a valued business partner. Sincerely, Keith Terry 
CEO
Safe Haven Christian Academy More

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John has been great to work with on my trucks warranty issues. John has been very timely on call backs and scheduling appointments and setting me up with a vehicle while truck is being repaired. issues. John has been very timely on call backs and scheduling appointments and setting me up with a vehicle while truck is being repaired. More

by tcriggert Verified Customer Verified Customer

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Great people. Great service excellent salesman good experience Not a bad weight. Good time Snacks and everything were good Great service excellent salesman good experience Not a bad weight. Good time Snacks and everything were good More

by ROBGOBBY1960 Verified Customer Verified Customer

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I would like to start by saying they got me scheduled quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the quickly for a simple oil change, tire rotation and transmission fluid change. Service went pretty fast too! Where I have to knock it is I noticed the paint on the rims around the lugs has been chipped and I can see some rubbing on the rims where the socket rubbed. More

by muster.puniest-6d Verified Customer Verified Customer

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Very welcoming and helpful staff. Took very good care of my vehicle. Highly recommend the service team. Took very good care of my vehicle. Highly recommend the service team. More

by Elm Verified Customer Verified Customer

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My concerns were not only listened to but heard and addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased addressed. Joe the service manger was amazing and also the rest of the staff. Couldn’t be more pleased More

by amyneyhard Verified Customer Verified Customer

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If you’re looking for a good experience with trustworthy people, this is the dealership you should visit. Great experience from start to finish. people, this is the dealership you should visit. Great experience from start to finish. More

by BRYAN.JENZ Verified Customer Verified Customer

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Boucher Ford West Bend is the only dealership that I choose to service my Ford. Service Advisor John Zieja and Service Manager Joe Hohmann do a great job! choose to service my Ford. Service Advisor John Zieja and Service Manager Joe Hohmann do a great job! More

by Kim D Verified Customer Verified Customer

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Everyone there'was friendly and did a great job. I received a very fair trade in for my Ford as well. This Ford is my fifth Ford! I love them. I received a very fair trade in for my Ford as well. This Ford is my fifth Ford! I love them. More

by rturbak47 Verified Customer Verified Customer

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