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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,374 Reviews

1,374 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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May 23, 2022

Forgot to hand wash my car when asked by Joe to do it but everything else was good More

by LORIGIRL00
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

I have always been very satisfied with the service. Also appreciate them washing my car before handing it back to me. More

by LGEHRING0818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2022

ThanX 4 Fast service coming in & getting help so soon. Done right, didn't wait long More

by pgnighwi
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
May 20, 2022

Very good service they were able to get the truck into service before the appoinment date. More

by DONALDG0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2022

It was great as always. But the service depth did. Ot fix the problem with my ignition I still have this problem I will be bringing it back so they can fix it More

by LOA1WATAOM81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2022

Did not fix the issue. Said they are not allowed to fix intermittent issues under warranty even though the trouble code told them specifically what part had the problem. S More

by Tinker3433
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
John Zieja
2.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
May 26, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to leave us feedback. We apologize that we were not able to fix the intermittent problem that was discussed with our service manager, If you would like to come back for service, our offer to provide you with a loaner vehicle still stands. Please do not hesitate to reach out if there is anything else we can do for you.

May 19, 2022

Greeted promptly and with a smile. Process fully explained. Appointment set for my convenience. Excellent customer service overall! More

by Becker.Diane.m
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
May 18, 2022

This is a very nice dealership. I wish there was more inventory so I could get a new explored. John was helpful. More

by ghelmbrecht
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santo Caputa
May 17, 2022

My concerns are always heard, and answers found when not right away known. I've been concerned about awful brake squealing, and while there was no definitive reason or resolution for it, they took everythin More

by WENDYRH13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Barb Sauer
May 16, 2022

I was in and out within 1 30 min they were very nice and the shop was very clean. More

by latter070183@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse, Barb Sauer
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