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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,369 Reviews
Call Service Center (262) 346-9894

1,369 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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January 09, 2022

Very friendly and professional staff. Oil change was done quickly. In and out under 45 minutes. Thanks! More

by JDZABSKI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 12, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5 star review!

January 08, 2022

Didn’t fix the issue on the noise in roof. Waiting on the parts for babyseat More

by BCFM
Friendliness
Recommend Dealer
No
Employees Worked With
Joseph Hohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 19, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the feedback!

January 07, 2022

Enjoyed meeting people working there Ford has great people working there Service is very good thank you very much Jim r More

by JIMR193
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass, Angie Heyse, Ken Braun , Barb Sauer
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Jan 07, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate the review, thank you!

January 07, 2022

Staff is always helpful and ready to assist, repairs are timely and they even wash the vehicle. More

by BOTT6478
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
Report | Print
Jan 12, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5 star review!

January 06, 2022

truck smells like diesel fuel . guy must havew had some on his cholthes from changing fuel filters . not happy More

by GMICHAELS7
Recommend Dealer
No
Employees Worked With
Angie Heyse
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Jan 07, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

We are so disappointed to learn of this situation you have described. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to our Service Manager Joe Hohmann at 262-338-3379 at your earliest convenience so we can begin working towards resolving this matter. We value your business and understand we can always improve so we hope to speak with you soon.

January 05, 2022

Like the online scheduling option. It is a convenient feature. Saves time and telephone tag. More

by RFBOY
Recommend Dealer
Yes
Employees Worked With
Angie Heyse, Barb Sauer
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Jan 07, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for the review!

December 31, 2021

My son and I dropped our truck off for the wheel "death" wobble and were told initially that it would be a day or two or after the weekend, depending on parts availability. I can only say "EXCEPTIONAL SERV More

by MIKE@PACKERLAND.NET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
Report | Print
Jan 12, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the 5 star revew!

December 30, 2021

Angela provided the BEST customer service I have ever experienced at any dealership. Personable and attentive! More

by kmcira
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angela (in service)
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Dec 30, 2021 -

Gordie Boucher Ford Lincoln of West Bend responded

We appreciate the response! Thank you!

December 30, 2021

It was a very fast efficient oil change and tire rotation. They told me all the future options for my car and gave me prices on paper. It was. It was very good experience!! Thanks More

by NTHULIN4412
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer, Kayla Bell
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Jan 12, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the awesome feedback! Please do not hesitate to reach out if there is anything we can do for you!

December 30, 2021

Work was done correctly and on time with a friendly smile from all the people I interacted with. More

by BDLUBNOW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
Report | Print
Jan 12, 2022 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to leave us a review!

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