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Gordie Boucher Ford Lincoln of West Bend - Service Center
West Bend, WI
1,349 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,349 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center
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August 25, 2021
The Lincoln I purchased last year was in for service again for the fifth or sixth time! I've only put 5000 miles on it. Gordie Boucher has spent more time with the car then me. I get it back from it' again for the fifth or sixth time! I've only put 5000 miles on it. Gordie Boucher has spent more time with the car then me. I get it back from it's previous visit and notice the roof trim has a factory defect and the hood is full of chips on the top(not in the front like rocks would do on the highway). Service rep calls me and says car is out of factory warranty now even though I purchased it less than a year earlier and tells me I need to use the aftermarket warranty to cover the roof trim and pay the deductible! Okay doesn't seem fair or honest but I paid it. Then I waited about a week with no rental to use, When I get it back the hood chips where not addressed at all! Foolishly thinking this was a one time bad experience I leave my Wifes car for an oil change on a Friday morning only to have them lose it and not get it back to me until the following Tuesday after several calls to find out where it was. 2 stars is generous! Don't you think? More
by info91
Verified CustomerEmployees Worked With
Neal Crass, Angie Heyse
August 24, 2021
Everything was great from the time I came in till the time I left and they washed the car too thanks for the great service time I left and they washed the car too thanks for the great service More
by RLBCLB
Employees Worked With
August 22, 2021
Brought my 2016 Ford Escape in on August 21 because the front impact sensor light was on. I was told this was not covered under my extended warranty. I then had to pay $$171.65 to find out it had to be re front impact sensor light was on. I was told this was not covered under my extended warranty. I then had to pay $$171.65 to find out it had to be replaced and another $324.43 to get this replaced. I will never get another extended warranty. I also had some issues with the under engine shield coming off. I may consider other models besides Ford for my next new vehicle. More
by HPLEINBECK
Employees Worked With
August 21, 2021
I brought my 2015 F-150 in for 50,000 mile fluid replacement and the wrench service light was coming on periodically. Truck is running fine but wrench light is still coming on after 2 weeks. When s replacement and the wrench service light was coming on periodically. Truck is running fine but wrench light is still coming on after 2 weeks. When service ran check no indication of any problem. I was told to keep an eye on it. I turn the stop start system off to avoid annoyance. More
by ed.yago
Employees Worked With
Neal Crass
August 21, 2021
John was very friendly. he was able to not only take care of my oil change, tire rotation, but had parts for the recall on my car. My vehicle registration was also due. I was able to cross of three things of of my oil change, tire rotation, but had parts for the recall on my car. My vehicle registration was also due. I was able to cross of three things off my list in one stop. Thank you. More
by DWOLF7579
Employees Worked With
August 20, 2021
Thanks John for getting our suv in for headlight alignment. appreciate the service appointment and getting our truck in right away so I did not have to wait very long before the work was done. th alignment. appreciate the service appointment and getting our truck in right away so I did not have to wait very long before the work was done. thank you More
by cjlahtida
Employees Worked With
August 18, 2021
All good people. x x x x x x x x x x x x x x x x x x x x x x x x More
by Dave
Employees Worked With
Other Employees :
Neal Crass, Angie Heyse, Ken Braun
August 17, 2021
They do Great Work always. The last time I was in to have some work done the attendant when he was checking me in that there was a recall on my truck that was just announced. I didn't even get the notice yet some work done the attendant when he was checking me in that there was a recall on my truck that was just announced. I didn't even get the notice yet. But as long as I was there I asked if he could have the recall completed. He told me it sometimes takes hours to complete and sometimes it has to be redone again before the Vehicle's system accepts it. He scheduled it along with my other work and I was out of there in 2 1/2 hours. I was very happy and pleased with getting it taken care of. More
by DNBRACE3
Employees Worked With
Other Employees :
Neal Crass, Angie Heyse, Ken Braun
August 13, 2021
I would not trust our vehicles to any other service center. They are honest and go out of their way to save you money. They would never tell you that you need something done unless it is totally necess center. They are honest and go out of their way to save you money. They would never tell you that you need something done unless it is totally necessary. I highly recommend them to all my friends. Keep up the good work. More
by larrypz
