Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gordie Boucher Ford of Kenosha - Service Center
Kenosha, WI
1,236 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,236 Reviews of Gordie Boucher Ford of Kenosha - Service Center
Sort by
June 27, 2020
Bradford was an excellent communicator. My car needed a new engine which was under warranty and Bradford was the service man I worked with. From the very beginning he was clear and concise i My car needed a new engine which was under warranty and Bradford was the service man I worked with. From the very beginning he was clear and concise in his communication with me. He did everything he said he was going to do thereafter, including staying in touch with me each step of the way so I knew what to expect. It was an unfortunate inconvenience but the customer service I received made it a good experience. More
by Jmoran10
Verified CustomerEmployees Worked With
June 27, 2020
Thank you, the quick response in getting my expedition repaired. Also Bradford my service writer went above and beond , too complete this work on time and below budget , thank you Bradford. They need more repaired. Also Bradford my service writer went above and beond , too complete this work on time and below budget , thank you Bradford. They need more good people like you. Thank you , one happy customer John Ventura. More
by JOHNPV0
Employees Worked With
June 26, 2020
Attentive and efficient. Rear brakes were taken care of and all of my questions were answered in a way that I could understand. Thank you and all of my questions were answered in a way that I could understand. Thank you More
by fiveredrwe
June 26, 2020
Danny is the best service writer! Every time I visit he remembers my name and treats me like a person, not a number. Will continue to service my cars here. remembers my name and treats me like a person, not a number. Will continue to service my cars here. More
by JLEONARD04
Employees Worked With
Danny Rivera
June 26, 2020
Was able to get an appointment when I wanted to. Got me in when they said they would. Took less time than they estimated. Everybody I talked to there was very helpful especially Danny in the Service Depart in when they said they would. Took less time than they estimated. Everybody I talked to there was very helpful especially Danny in the Service Department. Thanks Boucher Ford. More
by lngndrfb1
Employees Worked With
Danny Rivera
June 26, 2020
At first they did not have my information because Haley in service didn’t fix it from the last appointment. Brad fixed it for me and the appointment went well. At first I was upset it wasn’t fixed at the l in service didn’t fix it from the last appointment. Brad fixed it for me and the appointment went well. At first I was upset it wasn’t fixed at the last appointment More
by RN0325
Employees Worked With
June 20, 2020
disappointed in no mask policy for employees Went in for an oil change and tire rotation. Very disappointed that your service people ,the ones that I had direct contact with, were not wearing ma Went in for an oil change and tire rotation. Very disappointed that your service people ,the ones that I had direct contact with, were not wearing mask It really isn't possible to stay 6 feet away from everyone in the service bay. I did have a mask on , was the only one. More
by GPKENOSHA
Employees Worked With
Haley Van Buren
June 20, 2020
Very professional and stress free. Bradford was excellent to work with very kind and thoughtful walked me through everything that was going to happen during the service. Thank you Bradf Bradford was excellent to work with very kind and thoughtful walked me through everything that was going to happen during the service. Thank you Bradford i will request you next time. More
by GEOFIRE1
June 17, 2020
Very pleasant This dealership is very clean. The layout is very easy to bring my car in for service. The waiting room is relaxing and the coffee is great. This dealership is very clean. The layout is very easy to bring my car in for service. The waiting room is relaxing and the coffee is great. More
by FBoutilier
June 12, 2020
New Tires Price was competitive . Work so far seems good . When a discount for Essential workers was given we decided to go here . Used the discount to get an o Price was competitive . Work so far seems good . When a discount for Essential workers was given we decided to go here . Used the discount to get an oil change .They forgot to apply the discount . I caught it and the service writer said it was a mistake and fixed it . I believe him . Wife not happy SUV did not get washed ! More
by PEDERSON6494
Employees Worked With
