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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,281 Reviews

1,281 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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March 10, 2023

Always great service! ! See the same people and they recognize me as well. Jessica, Bradford keep it up.. Lauren in Shop is always helpful.. Thank you Daniel More

by danielbigdaddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jessica Service. Lauren in Repair Shop
Mar 11, 2023 -

Gordie Boucher Ford of Kenosha responded

Thanks, Daniel, for sharing about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon!

March 09, 2023

Thorough, professional, loved the video link to view my service in action! Felt my vehicle and I were taken care of! More

by KCRAWFORD.KC74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Doughnat, Joshiwa Allen
Mar 11, 2023 -

Gordie Boucher Ford of Kenosha responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

March 08, 2023

Larry was great at keeping me informed and helping me understand what repairs were immediately needed and what upcoming repairs could be saved for. More

by BETH14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
Mar 08, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you, Beth! Larry appreciates your business and looks forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha.

March 08, 2023

Great service team ! Happy with the service . Love the online video to see my truck. More

by DARATOPS1964
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Haley Van Buren
Mar 08, 2023 -

Gordie Boucher Ford of Kenosha responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Kenosha!

March 06, 2023

I had a great experience. In and out in less than an hour and the workers were very polite More

by dkunes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I think it was hailey? Not sure , Haley Van Buren
Mar 06, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

March 03, 2023

I called 3 weeks prior to appointment to set up recall service. Appointment was made, reminders sent, then I get there and NO PARTS. I dealt with Larry Donat while was there, he was apologetic and helpf More

by Keyshawncollector
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Larry Donat
Mar 06, 2023 -

Gordie Boucher Ford of Kenosha responded

Keyshawn, We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this.

Mar 07, 2023 -

Keyshawncollector responded

Sure, I would not mind speaking to management

February 25, 2023

The Dealer was fantastic. The service crew is top notch. Rebecca and Karen kept me updated by text about the status of my car. I haven’t felt this confident about a dealer in More

by WOODWORKINGDREAMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 26, 2023 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Kenosha. We appreciate your business and hope to see you again soon!

February 24, 2023

What can we say. Our fleet needs to move so we go where we have to to keep it moving. CS is great! Work is great! Quick repairs. We are happy. More

by marcelinohernandez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca MIller
Feb 26, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

February 22, 2023

Rebecca made my service experience awesome! She followed up and explained the repairs in detail and made sure I knew exactly what was being fixed and the status of the repair. She had the tech More

by DAVE@GRAPHICSINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
Feb 22, 2023 -

Gordie Boucher Ford of Kenosha responded

Dave, Thank you for taking the time to share your feedback with us. Rebecca and our team work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

February 15, 2023

Mike in service handled my check in and recall in a very timely manner as always More

by Ed T
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for your business and this review, Ed. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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