Gordie Boucher Ford of Kenosha - Service Center

Personell at dealership were very courteous and professional however I explicitly scheduled my truck for the 10,000 mile service. I even had to correct the person making the appointment who asked i professional however I explicitly scheduled my truck for the 10,000 mile service. I even had to correct the person making the appointment who asked if I meant an oil change. I repeated I wanted the 10,000 mile service. The service that is displayed on my ford pass app. We made the appointment and I asked for an estimate on the service and was told approximately 159.00. I brought my truck in. It was checked in and I waited for it to be finished. I received my truck back paid then left. When I got home I noticed the DEF had not been filled. I called the dealership and informed them of my issue. I was told that wasn't included in the oil change service. I explained I had scheduled my truck for the 10,000 mile service. I was told that's not what it showed in the records. We discussed it back and forth for a minute . I didn't want to listen to anymore excuses for the mix up so I ended the conversation. More

Took my two-year-old car in because of a Charging System warning while driving to Kenosha from Minnesota. They diagnosed the issue as me needing a new alternator, $1200 estimate. After two attempts they s warning while driving to Kenosha from Minnesota. They diagnosed the issue as me needing a new alternator, $1200 estimate. After two attempts they said they couldn't get it to fit, I told them to put back the old one and I will risk driving back to Minnesota. Took the car directly to my mechanic who stated it couldn't have been the alternator if I drove all the way back from Kenosha. They diagnosed the problem as a short in the wiring, fixed that and it is working fine with no new alternator. I expect a Ford Dealership mechanic to know how to fix Ford's, but they didn't. Seems to me to be a gouge the customer attitude. More

Friendly, helpful staff, with the care and consideration for your vehicle. Reviews what services was preformed, and make sure you understand any concerns they find. for your vehicle. Reviews what services was preformed, and make sure you understand any concerns they find. More

Timely service and joyful employees. Didn’t receive a call when the service was completed. Didn’t receive a call when the service was completed. More

Jessica greeted us with a big smile, and was great at explaining service and costs. explaining service and costs. More

The service staff is professional, friendly, helpful, and knowledgeable. I have had a positive experience. knowledgeable. I have had a positive experience. More

Great service everyone was friendly and got my car done in lesser time then estimated 💯 in lesser time then estimated 💯 More

Always honest! Make your appointments with reminders to accomodate your needs the best they can Make your appointments with reminders to accomodate your needs the best they can More

The service department, especially Jessica, my service adviser, was very professional and helpful. She explained everything well. Service was done in a timely manner. adviser, was very professional and helpful. She explained everything well. Service was done in a timely manner. More

Service is always on top of things and make sure your vehicle is taken care of, give you updates, and make sure you are comfortable while you wait. I’ve never had a bad experience. vehicle is taken care of, give you updates, and make sure you are comfortable while you wait. I’ve never had a bad experience. More