Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Gordie Boucher Ford of Kenosha - Service Center
Kenosha, WI
1,227 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,227 Reviews of Gordie Boucher Ford of Kenosha - Service Center
Sort by
November 06, 2021
Our service guy David did an amazing job helping us. We had a snag with our warranty for my husband's F150 and he went above and beyond in troubleshooting with the right personnel to solve this problem. Em had a snag with our warranty for my husband's F150 and he went above and beyond in troubleshooting with the right personnel to solve this problem. Employee of the year for sure!!!! Thanks again David!! More
by hammillstacey
Employees Worked With
David
November 05, 2021
Despite unbelievable road construction in front of their location in Kenosha, excellent people and service. location in Kenosha, excellent people and service. More
by TTMARIE288
Verified CustomerEmployees Worked With
Other Employees :
Haley Van Buren, Danny Rivera
November 02, 2021
First of all. I have no issues with the reps I dealt with. They were professional and explained what was going on. My issue is with what had to be done. The panel that had to be replaced (because it with. They were professional and explained what was going on. My issue is with what had to be done. The panel that had to be replaced (because it fell off on the road in Iowa) had fallen off 2 previous times and had to be reattached. It is a systemic issue with the F 150. I don't even mind having to pay the $400 for the panel. I do, however think that $100 for four fasteners is way out of line. I'm also upset about the $160 labor fee to reattach the panel since I was also having a works done and the panel had to come off anyhow for the oil change. The other issue is the ridiculous requirement to replace my lug nuts because the pretty chrome caps expand over time and can't be turned with a standard lug wrench. Really? Another $180..... I've been bringing my 2 fords to this dealer for a long time. Again, no issues with the personnel but these parts issues are making me think I need to look at another manufacturer. More
by ASFLLM66
October 28, 2021
Great experience and professional customer service. Scheduling online allows me to fit on my calendar. Most important it's affordable. Thanks Scheduling online allows me to fit on my calendar. Most important it's affordable. Thanks More
by MJKOVA
Employees Worked With
Everyone was great. Dont recognize faces in pictures
October 21, 2021
Sal and company went outta their way to help with service; Mike Yeager also went above and beyond to help, thanks!! service; Mike Yeager also went above and beyond to help, thanks!! More
by ARTDUKOVIC
Employees Worked With
October 21, 2021
Our service agent was very professional. Two techs worked on our truck. Oil change was done quickly. Extremely happy with your service department. worked on our truck. Oil change was done quickly. Extremely happy with your service department. More
by NANCYSPIEWAK
Employees Worked With
Danny Rivera
October 20, 2021
From beginning to end Bradford provided wonderful service and excellent communication all along the way. and excellent communication all along the way. More
by EJB79
Employees Worked With
