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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,288 Reviews

1,288 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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April 29, 2021

I have brought my car in for service several times within the past few years and Alex has always been extremely helpful with recommendations and advice. More

by A8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alexander Cooper
May 03, 2021 -

Gordie Boucher Ford of Kenosha responded

Thank you for your recommendation and review!

April 29, 2021

It was a pleasure to purchase my new to me Truck here. A b c d e f g h I j k l m n o p q r s t u v w X y z <---- now that is stupid. 25 word minimum!! More

by ESALEY3237
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Hengtgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Gordie Boucher Ford of Kenosha responded

Thank you for taking the time to write this review!

April 28, 2021

No complaints on the "service" rendered. The problem was the time to deliver. Four tire mount and balance took over six hours. Multiple times I was told work would be done by X o'clock, only to have that More

by DTHOMAS34.V1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
May 10, 2021 -

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. Please reach out to our Service Manager, Belal Barakat, at 262-697-0700 so we can discuss this further with you and make things right. We hope to hear from you soon.

May 10, 2021 -

DTHOMAS34.V1 responded

I hope that Boucher will take up the responsibility to contact me if they wish to discuss some sort of active response. Thanks, DRT

April 28, 2021

Only reason for yes is quality of work but there is no sense of urgency. Too much work for them to handle that takes forever. More

by MAR_MART_2007
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Gordie Boucher Ford of Kenosha responded

We really appreciate your feedback and review.

April 27, 2021

Problem was not fixed. Keyless passenger door still does not work. Cannot recommend Ford to anyone. Have been in several times Still have issue Ugh More

by JIMPA1945
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bradford Titone
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 10, 2021 -

Gordie Boucher Ford of Kenosha responded

Jim - thank you for bringing this to our attention. When you have the opportunity, please reach out to our Service Manager, Belal Barakat, at 262-697-0700 so we can discuss this further with you & go the extra mile & make things right.

April 27, 2021

Help me out with the intermittent problem. George the technician is very knowledgeable about what was going on with the truck. Talking to him put me at ease knowing that it was going to be repaired prope More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2021 -

Gordie Boucher Ford of Kenosha responded

Ron, we are thrilled you had a positive experience with us!

April 23, 2021

Danny, is the best there is. He alway try’s to accommodate my crazy schedule. Will go over my entire car and let’s me know what needs attention and if it’s nothing he tells me that. Easy guy to w More

by JLEONARD04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Apr 26, 2021 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing!

April 22, 2021

Very thorough with diagnosis of the problem. Great communication about timing and costs of diagnosis and repair. Problem was fixed correctly the FIRST time! Employees were very helpful, friendly and m More

by SCRAPPINNIKKI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2021 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing!

April 22, 2021

I have had both my 2013 F150 and my 2017 Edge serviced at Boucher Ford for several years. Service is always prompt and work is completed as agreed. More

by ASFLLM66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danny Rivera
Apr 26, 2021 -

Gordie Boucher Ford of Kenosha responded

We are thrilled to hear you have had continuous positive experiences with our Service Department!

April 22, 2021

Staff was friendly and pleasant. My service was quick and efficient and I was out in 45 minutes which is exactly what they quoted me! More

by KRUN21
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rivera
Apr 26, 2021 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing!

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