Gordie Boucher Ford of Menomonee Falls

Absolutely HANDS DOWN the worst experience I've ever had a dealership! After 7 repairs in a few months, the dealer said they had my front end fixed. After using the truck's 4 wheel drive for the first t had a dealership! After 7 repairs in a few months, the dealer said they had my front end fixed. After using the truck's 4 wheel drive for the first time - my ENTIRE WHEEL assembly fell off the truck and the service department refused to cover any repairs! The service manager Mike Schultz compulsively LIES and makes constant excuses for the multiple visits, lost parts, damage to the vehicle, etc. Some other issues with this dealership; They damaged my hood and front of the truck - then tried to cover it up with a dab of touch up paint. The actual repairs needed to fix this cost over $600! They made up excuses as to how this happened and to why they 'touched it up' The mechanic FORGOT to tighten the bolts on my driveshaft causing the entire shaft to FALL OFF the truck while driving. I'm lucky I was not injured or didn't cause an accident. Complete lack of quality control. 4 TIMES - they lost wheel covers after doing repair work on the wheels. How hard is it to make sure they are properly snapped on? Multiple repairs for the same issue - it takes a minimum of 3 visits to get any repair done - again the service manager makes nothing but excuses! There are plenty of good honest dealerships out there - PLEASE AVOID GORDIE BOUCHER!!! More

Very pleasant experience ! Paul did not pressure or keep us all day Thank You . We will be more than Happy to refer all our Family & Friends . us all day Thank You . We will be more than Happy to refer all our Family & Friends . More

Searching for a car can be stressful, espcially for teenage drivers. The entire process was smooth, everyone was so friendly and trustworthy we really felt as though they wanted our kids to be safe dr teenage drivers. The entire process was smooth, everyone was so friendly and trustworthy we really felt as though they wanted our kids to be safe driving and helped us find the perfect fit. In fact we left with a Ford Escape which was initially not even on our radar. Our boys were thrilled with the purchase and we feel 100% comfortable with our decision. Jeremy, John and Jeff all worked together very professionally as a team we couldn't be happier!! The Bonesho Family More

The staff are liars and do not honor the prices they print. We even called the dealer before driving 25 miles to buy the truck. We asked if they would still honor the expired news paper article and the print. We even called the dealer before driving 25 miles to buy the truck. We asked if they would still honor the expired news paper article and the price for a 4 door truck 4x4. They said we will talk to management. Management said yes. We then had another person call and they got the same information. When we got to the dealer they said it was a misprint and that was for a different truck. DUH!!! We knew that, that is why we asked if you would honor the price on the truck YOU advertised. In the end they tried getting us into a truck that we did not go there for. I even expressed to the dealer that I did not want to waste mine or theirs time. They still lied even though they knew it was not correct. In the end we ended up buying from another dealer for much better price and service. STAY AWAY FROM THIS DEALER! More

Morally bankrupt is the only way to describe this dealership. In April I purchased a new 2013 f-150 from them. I worked with several dealers and finally found the truck I wanted near the price I wa dealership. In April I purchased a new 2013 f-150 from them. I worked with several dealers and finally found the truck I wanted near the price I wanted. I have an email string with my salesman accepting my detailed offer and asking when I would like to pick it up. In my offer i listed what I was willing to pay plus tax, title and license. No other fees. Of course, when I arrived, the deal had changed. I pointed out that we had a deal. (It was very similar to the scene in the movie Fargo). They did not care. There was no way they could possibly waive the documentation fee. This is pure crap. The second I threatened to give them "1" on the Ford survey they could not negotiate fast enough. I turned down the refund of my doc fee and in the end gave them the "10" that they begged for because I did not want to see my salesman punished. That changed today. I was told during the sales process that the F-150 with Ecoboost received free oil changes and tire rotations every 7500 miles from Ford. I was assured that I could have the service performed at any Ford dealer. I called to schedule my first oil change today. You guessed it, they have never heard of this program from Ford. Lessons learned 1. If a gordie Boucher salesman is talking, he is lying. His manager is ten times worse. 2. Use the survey as a negotiation point. If they want a 10, make them earn it. More

My sales rep (Terry Illion) was so knowledgeable and helpful without being pushy, it was a "no brainer" to choose Gordie Boucher! My questions were answered by showing me how things worked! AND I got a helpful without being pushy, it was a "no brainer" to choose Gordie Boucher! My questions were answered by showing me how things worked! AND I got a great price that fits my budget! It's the second time in eight years that I've bought a new car at Gordie Boucher after really shopping around. It IS an "award-winning dealership" and I highly recommend them. I couldn't be happier with my new Fiesta!! More

Drove THREE hours for a scheduled appt to see a car, several phone calls and emails with Julie & Terry to confirm. We arrive and are told that they sold it ten minutes before we got there. They knew w several phone calls and emails with Julie & Terry to confirm. We arrive and are told that they sold it ten minutes before we got there. They knew we were coming from a long way and couldn't have cared less. They'd be happy to help us find another car. Yeah, I'm sure they would. Told them no thanks, won't be giving them our business. Then to top it all off we get an email later that day from Terry about what a pleasure it was to meet us and thanking us for the opportunity to help us find the right car. He enclosed a brochure with all the details of our new car. Um, buddy, you might want to send this to the guy you actually sold the car to not the people you screwed! Says a lot about the integrity of the business and the salesman, rather than wait for us they jumped on the sale, didn't even call us, and had little to no reaction when we showed up. A good saleman would have had a list ready of different cars for us to look at but Terry acted like he was doing us a favor by offering to find another car. Stay away from Gordie Boucher Ford in Menomonee Falls!! More

Don't go anywhere else...the best vehicle buying experience I've ever had. Won't purchase another car from anyone else...Walter is a gem! experience I've ever had. Won't purchase another car from anyone else...Walter is a gem! More

Jeff Schwister is very good, we had a good run in that day. The car is pretty good, i have been driving few days. ryan yu day. The car is pretty good, i have been driving few days. ryan yu More

My wife was shopping in Menomonee Falls when our 2005 Ford Escape broke down. She managed to get it to Gordie Boucher Ford before it completely died. This was on a Saturday and she was 2 ½ hours from h Ford Escape broke down. She managed to get it to Gordie Boucher Ford before it completely died. This was on a Saturday and she was 2 ½ hours from home. These people had no obligation to do so but they gave her a loaner car to use at no charge. We had been planing to trade our Ford Escape this summer. When we found out what the repair costs where I decided this was the time to trade. They treated us very fairly and we bought a 2013 Ford Edge Limited AWD from them. We where very pleased with the friendly service and just love this new car. Given this experience I would definitely give them the opportunity to sell me my next car even though they are located 2 ½ away from me. More