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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,119 Reviews
Call Service Center (262) 415-2436

1,119 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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January 23, 2024

Have been a loyal purchaser and leasee for 20 years of this dealership and loyal to the service department. More

by lougrossi
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Krueger
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Jan 24, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your positive review about your recent experience with us! We appreciate your loyalty to our dealership and look forward to seeing you next time!

January 23, 2024

I came in for an oil change and the man working in the service area was very nice, was expecting me and they had my works oil change done in a timely manner More

by MBRINKMAN0406
Recommend Dealer
Yes
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Jan 24, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, it is great to hear everything was done quickly and to your satisfaction! We do hope we can be of assistance in the future. Take care!

January 23, 2024

I took my car in for a oil change and checked up. They told me I need front brakes. Then call me and said they have to order parts for my car More

by STATICEK
Recommend Dealer
Yes
Employees Worked With
Not sure
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Jan 24, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 21, 2024

Well run , friendly staff, remind me when I need service for certain maintenance services,appreciate being driven home. More

by DELORES.SCHARMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeffrey Schwister
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Jan 22, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Delores, thank you for your kind review; we are happy to pass along your comments to the team! Please don't hesitate to reach out if there's anything additional we can do for you.

January 20, 2024

Katie Kirby is great! Professional, smart, involved, interested in what I had to say and answered my concerns! Thanks! More

by BAB47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Kerby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you're ever in need of more help, please let us know!

January 19, 2024

good service every time starting from the service consultant to the mechanic. Fair prices and quality work More

by Rcolo1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

Jan 20, 2024 -

Rcolo1952 responded

The trust that has been built up between me and the service consultant Robert Krueger over the last 17 years is the reason I always have my cars serviced at Gordie Boucher.

January 19, 2024

I’m very pleased with this dealership and very pleased with Robert Krueger. I would refer other people to this dealership and specifically Robert ! More

by GB55555
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for highlighting some of our staff who helped make this such a great experience! We do hope we can be of assistance in the future. Take care!

January 18, 2024

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by Dseston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Gregovich
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please don't hesitate to reach out!

January 18, 2024

I bought an extended warranty from them that they don’t honor. Brought my 2018 F150 in for a check engine light. Told me it would take all day. They did nothing regarding the light and I still have no answ More

by Dpouls01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Gregovich
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Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we regret to hear that you are displeased with your recent experience with us. We strive to make sure you have a 5-star experience. Please reach out to our service manager, Alex Hienz, at 262-225-9010 so that we can make this right.

January 18, 2024

Had transmission problems covered by recall. Got me in fast and fixed it right away. Great service. More

by M.A.KISSANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 20, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! Thank you so much again for your feedback! We hope you have a great day!

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