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Katie Kerby

Overview Reviews (55) Inventory (204)

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Katie Kerby

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Katie Kerby

Service Advisor

Gordie Boucher Ford of Menomonee Falls

N88 W14300 Main St
Menomonee Falls, WI 53051

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4.7

55 Reviews

Overview Reviews (55) Inventory (204)

Dealership Experience

3 yrs, 6 mos

Industry Experience

7 yrs, 4 mos

Languages Spoken

English

4.7

55 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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55 Reviews of Katie Kerby

April 17, 2024

Dealership Rating

Employee Rating

Excellent staff and service. Thank you for the detailed inspection of the car. Thanks for the car wash and coffee Thank you for the detailed inspection of the car. Thanks for the car wash and coffee More

by zipperhead

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Gregovich

Helpful 0

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Apr 17, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad Katie, Mike, and our team were able to help, and we hope to see you again! Alex Hienz Service Manager 262-225-9010

April 17, 2024

Dealership Rating

Employee Rating

Fast and courtesy is great, I like there mobile repair service that is easy and convenient. service that is easy and convenient. More

by pcjohnston53

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Mike Gregovich

Helpful 0

Report | Print

Apr 17, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Katie, Mike, and our service team, and we look forward to working with you again. Alex Hienz Service Manager 262-225-9010

April 12, 2024

Dealership Rating

Employee Rating

Katie got our car in for service in a timely manner and the work was completed quickly. the work was completed quickly. More

by MRSIRISH49

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Helpful 0

Report | Print

Apr 12, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

April 03, 2024

Dealership Rating

Employee Rating

Very pleased with speed of oil change and scheduling Have a super nice sunny day a super nice sunny day More

by AJEKPACK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

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Apr 04, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.

April 03, 2024

Dealership Rating

Employee Rating

Very pleased with speed of oil change and scheduling Have a super nice sunny day a super nice sunny day More

by AJEKPACK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

Report | Print

Apr 04, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we're glad everything was completed quickly and to your satisfaction! We hope to be of service to you again in the future.

April 03, 2024

Dealership Rating

Employee Rating

Very pleased with speed of oil change and scheduling Have a super nice sunny day a super nice sunny day More

by AJEKPACK

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

Report | Print

Apr 04, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi there, we appreciate your positive review about your recent experience with us! We do hope we can be of assistance in the future. Take care!

March 31, 2024

Dealership Rating

Employee Rating

Unusual issue with truck. Needed crank sensor but had to wait for Ford to verify due to expense. Unaware of loaner vehicle charge since this was my first charge ever at your f Needed crank sensor but had to wait for Ford to verify due to expense. Unaware of loaner vehicle charge since this was my first charge ever at your facility. Would have pushed for a faster repair had I known. More

by GDUNLAP

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

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Apr 02, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hello there, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

March 20, 2024

Dealership Rating

Employee Rating

Great experience. This dealerships sales and service department are excellent. I would not consider another. This dealerships sales and service department are excellent. I would not consider another. More

by PORLANDO

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Knope, Robert Krueger, Laura Hoeller, Mike Gregovich

Helpful 0

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Mar 21, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

February 10, 2024

Dealership Rating

Employee Rating

Quoted one price on the phone and was given an extremely inflated price when checked inflated price when checked More

by Charles_math

Verified Customer

Recommend Dealer

Other Employees Tagged: Katie Kerby

Helpful 0

Report | Print

Feb 15, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Hi Charles, we would like to address this issue. We strive to make sure you have a 5-star experience. Please reach out to our Service Manager, Alex Hienz, at 262-225-9010 so that we can make this right.

February 07, 2024

Dealership Rating

Employee Rating

I RATED A 5. ..I ALWAYS GET GOOD SERVICES WHENEVER I NEED TO COME TO THEM.... FOR KATIE I GIVE 10 ?? THUMBS UP, SHE IS VERY WONDERFUL AND A VERY NICE PERSONALITY.. ..I ALWAYS GET GOOD SERVICES WHENEVER I NEED TO COME TO THEM.... FOR KATIE I GIVE 10 ?? THUMBS UP, SHE IS VERY WONDERFUL AND A VERY NICE PERSONALITY.. GORDIE BOUCHER FORD More

by Redpearl

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Katie Kerby

Helpful 0

Report | Print

Feb 08, 2024 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Until the next time we meet, take care!

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Katie Kerby

Service Advisor

Gordie Boucher Ford of Menomonee Falls

55 Reviews of Katie Kerby

Dealership Inventory (204 Vehicles)

Had a great experience?Spread the word.

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