Gordie Boucher Ford of Menomonee Falls - Service Center

The shuttle service was fantastic, the process took as long as I was told. The service at the desk was good long as I was told. The service at the desk was good More

Service was great and prompt. I needed a ride to work and they provided it. They were courteous and went above and beyond. Bob the driver was awesome. I needed a ride to work and they provided it. They were courteous and went above and beyond. Bob the driver was awesome. More

I had two alerts come to me through my Ford app. I called the dealership as well as the direct line for the service department for three days and never got hold of anyone - their phone lines were d I called the dealership as well as the direct line for the service department for three days and never got hold of anyone - their phone lines were down (no indication on their website, though). So I stopped and spoke with Katie and we scheduled a time for some analytics. They found the issue but needed to order parts. I received a text from her 9 days later that the parts were in and they were currently booking two weeks out, and that I should text her or call back to schedule. I did text back with a date & time but received no reply, so after two days called and was put on hold for 11 minutes. I called back and spoke to someone else who did get me scheduled, but I asked him to have Katie call me back. She never did. More

Robert Krueger did a great job communicating and providing the service. Everything was completed as expected. providing the service. Everything was completed as expected. More

I have local dealership. I drive farther to go here because when you call you get an actual person that is in the building and takes great notes to get issues resolved I drive farther to go here because when you call you get an actual person that is in the building and takes great notes to get issues resolved More

The service dept. at Gordy Bouche performed the repair on our Ford Edge in a timely manor and to my satisfaction. Service area is clean and a friendly environment. at Gordy Bouche performed the repair on our Ford Edge in a timely manor and to my satisfaction. Service area is clean and a friendly environment. More

The service for my Edge was great. It was done in a timely fashion. The people are courteous and are knowledgeable. It is a clean environment. I will keep using them for future work. It was done in a timely fashion. The people are courteous and are knowledgeable. It is a clean environment. I will keep using them for future work. More

Robert in service provided great customer service. I did not have an appointment and they took my vehicle in with no hesitation. Thank you GB Service Dept. I did not have an appointment and they took my vehicle in with no hesitation. Thank you GB Service Dept. More

Great service and timely . Thank you for being conveniently located and available online for service Thank you for being conveniently located and available online for service More

Spent 7500 dollars in getting my truck up and running and it was returned to me with my driver side mirror hanging on the side of the truck. Proceeded to ask Robert for pre inspection pictures and the mirror it was returned to me with my driver side mirror hanging on the side of the truck. Proceeded to ask Robert for pre inspection pictures and the mirror was attached when I dropped it off. But since it was “previously” broken they wouldn’t help me. Best they could do was 300 dollars on a used mirror. My question is if someone brought in a vehicle with a minor crack in the windshield and they returned it completely shattered would they still use the excuse that it was previously broken? More