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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,121 Reviews

1,121 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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January 25, 2023

"The Works Oil Change" includes evaluation of tire and brake inspection as well as tire rotation. As well as multi-point inspection. Completed withing 45 - 1 hr. Future recommended standard service discus More

by WENDEE101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mauricio Morales
Jan 26, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Menomonee Falls.

January 24, 2023

I have a 2010 Sport Trac in very good condition, and it always gets smiles when it comes in for service. The service department takes very good care of my truck. The service department representative was v More

by Molly33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morales
Jan 24, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Molly, Thank you so much for your kind words for our service team, and for taking the time to leave us this wonderful feedback!

January 20, 2023

Always a great experience coming here. I know I'm getting great service and knowledge. Won't go anywhere else! More

by Kledvina84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 20, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

January 16, 2023

needed a new key fob. It was ready in less time that I was quoted. Even washed the car after they were done. More

by Wkanetzke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 17, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

January 13, 2023

The gal checking in the car took the initiative to check why service was putting in the oil that isn’t recommended by ford. When I bring the car in I have to remind them it’s a Fusion energy. When my wife More

by RRS1553
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie ?? ?? ?? ?? ??
Jan 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to hear Katie and Charles provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 13, 2023

I picked up a new 2023 Bronco after trading in my 2018 Ford F150 truck today. More

by Jamesh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Emily Knope
Jan 14, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

It's fantastic to hear that our staff provided you with great customer service while assisting you with your new 2023 Ford Bronco! We truly appreciate the opportunity to do business with you. Thanks for choosing our dealership!

January 06, 2023

Great service. Good communication. Easy appointment scheduling. Very happy they have shuttle service. I really appreciate that. More

by P05DADD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

January 06, 2023

Easy drop off, shuttle service is always great (thanks Bob and Rick), work was done much faster than expected with no issues. More

by tomter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurie Morales
Jan 07, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

January 05, 2023

Robert always delivers great customer service, which I appreciate. I also look forward to earning points on my purchases and the bonus bucks. More

by KCFIT7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Robert met your expectations. Thank you again for choosing Gordie Boucher Ford of Menomonee Falls, we look forward to having you as one of our valued customers for many more years to come!

January 04, 2023

They dont do a thorough inspection of your vehicle. My past oil change they had a few things brought to my attention that needed repair. I never had any repairs done and back for another oil change, e More

by TILE234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2023 -

Gordie Boucher Ford of Menomonee Falls responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please reach out to Alex Bair, Service Manager 262-255-9010. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

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