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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,136 Reviews

1,136 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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November 08, 2022

The services was great always friendly best service ever what more can I say the service is great More

by DEVERETTE0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

November 05, 2022

The gentleman who helped me beyond customer service . .need more like him in this world. I will be back because of him.. More

by SSGILLY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Morales
Nov 07, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

It's great to hear that we were able to help you. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Ford of Menomonee Falls!

November 04, 2022

The repair prices were extremely high and I was unable to get a quote until later in the day so they couldn't fix it. I told the service advisor what was wrong but they diagnosed for $200+ anyway. More

by SHAUNBOWE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not listed but don't remember
Nov 07, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please give us a call if you wouldn't mind discuss this matter in more detail. Thank you for your time! Alex Bair, Service Manager 262-255-9010

November 03, 2022

People are friendly and helpful! I lease and have leased since 1998. This is the first time I have to pay for oil changes, etc. (Maybe I should go back to Hiller in Franklin?!?) My c More

by BORNEMANNCOLLEEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mauricio Morales
Nov 04, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience, Colleen, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please reach out to us directly to discuss further. Thank you! Alex Bair, Service Manager 262-255-9010

November 02, 2022

They are always pleasant to work with and are thorough with their work. Good communication More

by Loisvmbm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Didn't catch her name
Nov 02, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Lois, thanks for sharing your thoughts about your experience with Gordie Boucher Ford of Menomonee Falls. We appreciate your business and hope to see you again soon!

October 28, 2022

I’ve been using Gordie Boucher service department for years and they continue to take good care of my vehicle. More

by JEFFLIPPERTTILE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don’t have the service tech’s name
Oct 30, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you, Jeff, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

October 28, 2022

Gordie Boucher Ford's service department have a good outlook on my vehicle. They keep me informed with my Edge's needs. And what maintenance thats needed at what mileage intervals. Most importantly they More

by KABREUNIG
Recommend Dealer
Yes
Employees Worked With
Emil English
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Thomas Pruski
Oct 30, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

October 27, 2022

Forgot to do the tune up! We had other service done and new tires put on as well, but the tune up was part of the quote. Still had our old car listed in profile. These are More

by nancyjplier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schulz
Oct 30, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, Nancy, we would appreciate the opportunity to address your concerns. Please give us a call at your convenience. Alex Bair, Service Manager 262-255-9010

October 25, 2022

Katie was great - super energetic and helpful. The work was done quickly and at the expected cost. More

by Tom71
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie K
Oct 25, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with Katie here at Gordie Boucher Ford of Menomonee Falls to be a positive one. Please don't hesitate to reach out if you need anything else.

October 23, 2022

Associates were efficient and helpful in checking in my vehicle and notified me timely after device was completed as I dropped off vehicle for servicing More

by CHERRIE0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex, Seevice Manager
Oct 23, 2022 -

Gordie Boucher Ford of Menomonee Falls responded

We are very happy to hear Alex provided you with such a positive service experience! We sincerely value your business and look forward to your next visit.

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