Gordie Boucher Ford of Menomonee Falls - Service Center

My first experience with Geordie Boucher Services was a pleasant experience. All the staff I had contact with were professional but friendly and helpful. I am glad I had purchased my car there as they wi pleasant experience. All the staff I had contact with were professional but friendly and helpful. I am glad I had purchased my car there as they will do the maintenance on my vehicle and are keeping records of it. So far, I am a happy customer. More

Service and prompt response to questions are excellent. Robert Krueger has taken care of my Ford Edge many times, and remembers me, which is important. Robert Krueger has taken care of my Ford Edge many times, and remembers me, which is important. More

They did the work and it was fine, they even supplied a ride home from the dealership and picked me up when done ride home from the dealership and picked me up when done More

Friendly knowledgeable technicians. Always feel treated right and I trust they will treat my car like it is their own. Always feel treated right and I trust they will treat my car like it is their own. More

Always been happy with there work in their service department. They haven't tried to up sell me and actually did not replace my front brakes that I thought needed replacing. department. They haven't tried to up sell me and actually did not replace my front brakes that I thought needed replacing. More

the experience was awesome and the truck is like new - i would recommend to anyone would recommend to anyone More

Service performed was thorough. For the age of the vehicle, and the quality of it's maintenance over life, (as should have been obvious by a visual examination under the hood!), th For the age of the vehicle, and the quality of it's maintenance over life, (as should have been obvious by a visual examination under the hood!), the "recommended" services suggested by the service manager taking in the vehicle were very blatantly unnecessary. The impression given was that of "greed" on the part of the dealership. This was further enforced by the service manager's accounting of the service ticket. We had a coupon for "20% off for seniors and military". There was no fine print limiting what services, yet the way Mr. Krueger totaled the bill, resulted in barely a 10% discount. The customer, my brother, (who has a learning disability, noticeably, and is a senior citizen), is not financially able to spend the cost of these unnecessary services charges, and, Mr. Krueger didn't seem to appreciate his customer's need for frugality. While the 'recommended' services were not 'hard-sold', the service manager made no attempt to offer a valid reason why the services should be performed, nor offered that they were not needed, only 'suggested'. This experience has soured my appreciation of the quality of 'customer care' this dealership has. While the Bouche dealership is very close to my home, thus, the most convenient service facility, I will avoid it for my service needs, and will not endorse it to my brother for his next. More

Have always had quality service with the service department, and I choose to work through Robert Krueger because he is fiendly, knowledgable and he is a straight shooter when a question is asked. H department, and I choose to work through Robert Krueger because he is fiendly, knowledgable and he is a straight shooter when a question is asked. He does excellent work whenever I come in. More

Got my car in quickly, great communication, kind staff. Fixed my car same day and did exceptional work Fixed my car same day and did exceptional work More

I was overcharged from the advertised price. The price should have been $59.95 for an oil change. I was charged $71.78. The price should have been $59.95 for an oil change. I was charged $71.78. More