Gordie Boucher Ford of Menomonee Falls - Service Center

Service performed was thorough. For the age of the vehicle, and the quality of it's maintenance over life, (as should have been obvious by a visual examination under the hood!), th For the age of the vehicle, and the quality of it's maintenance over life, (as should have been obvious by a visual examination under the hood!), the "recommended" services suggested by the service manager taking in the vehicle were very blatantly unnecessary. The impression given was that of "greed" on the part of the dealership. This was further enforced by the service manager's accounting of the service ticket. We had a coupon for "20% off for seniors and military". There was no fine print limiting what services, yet the way Mr. Krueger totaled the bill, resulted in barely a 10% discount. The customer, my brother, (who has a learning disability, noticeably, and is a senior citizen), is not financially able to spend the cost of these unnecessary services charges, and, Mr. Krueger didn't seem to appreciate his customer's need for frugality. While the 'recommended' services were not 'hard-sold', the service manager made no attempt to offer a valid reason why the services should be performed, nor offered that they were not needed, only 'suggested'. This experience has soured my appreciation of the quality of 'customer care' this dealership has. While the Bouche dealership is very close to my home, thus, the most convenient service facility, I will avoid it for my service needs, and will not endorse it to my brother for his next. More

Have always had quality service with the service department, and I choose to work through Robert Krueger because he is fiendly, knowledgable and he is a straight shooter when a question is asked. H department, and I choose to work through Robert Krueger because he is fiendly, knowledgable and he is a straight shooter when a question is asked. He does excellent work whenever I come in. More

Got my car in quickly, great communication, kind staff. Fixed my car same day and did exceptional work Fixed my car same day and did exceptional work More

I was overcharged from the advertised price. The price should have been $59.95 for an oil change. I was charged $71.78. The price should have been $59.95 for an oil change. I was charged $71.78. More

Great pricing. Convenient location. Awesome staff. Love the availability of the courtesy shuttle. Definitely coming back. Convenient location. Awesome staff. Love the availability of the courtesy shuttle. Definitely coming back. More

This was the second straight time that I brought my vehicle in for recall work and asked to have an oil change that the oil change was not completed when I was called and told the work was completed. vehicle in for recall work and asked to have an oil change that the oil change was not completed when I was called and told the work was completed. They also rotated my tires, the brand new tires I just got the day before. I did not ask to have my tires rotated, not did they say they were going to or I would have told them not to. More

Everyone is very helpful, all around it is a great dealership. great sales dept. great service dept. dealership. great sales dept. great service dept. More

They are always accommodating when I’ve needed to get in, sometimes last minute. Customer service is great! sometimes last minute. Customer service is great! More

The service was good and very honest because I thought I needed front brakes but they said I didn’t, they could have charged me for new brakes. needed front brakes but they said I didn’t, they could have charged me for new brakes. More

The service department is amazing! Dropped my car off Sunday, Monday morning they called to discuss it. They diagnosed it and fixed it within two hours. This was really appreciated as Dropped my car off Sunday, Monday morning they called to discuss it. They diagnosed it and fixed it within two hours. This was really appreciated as the appointment I scheduled changed from April 1, to April 4th and I missed it. Graciously they still took care of despite me being a week early lol. They were very kind patient explained what was wrong and that it was now fixed! Great group of people at Gordie!! More