Gordie Boucher Ford of Menomonee Falls - Service Center

A lot of miscommunication between myself and the staff. Kept car longer than anticipated and put it outside unlocked after hours. Kept car longer than anticipated and put it outside unlocked after hours. More

I gave 4 stars as there is always room for improvement, however this team did a fantastic job taking care this one. Charles is great and always picks up and drops off our fleet vehicles extremely quickly. however this team did a fantastic job taking care this one. Charles is great and always picks up and drops off our fleet vehicles extremely quickly. Great job to everyone involved !! More

There has been nothing but first class service from the service department specially Bree as well as parts and sales Department at this dealership service department specially Bree as well as parts and sales Department at this dealership More

My experience with Boucher was great! Robert Krueger was not only helpful, but was a pleasure to work with. He is the main reason I will always have my car serviced at Boucher ford. Thanks. Robert! not only helpful, but was a pleasure to work with. He is the main reason I will always have my car serviced at Boucher ford. Thanks. Robert! More

Good service was provided by the service department and associated staff associated staff More

Not sure my vehicle was diagnosed correctly, however, scheduling another diagnostic test was quick and easy and no additional charge. Customer service was excellent. scheduling another diagnostic test was quick and easy and no additional charge. Customer service was excellent. More

Great customer service and communication! Super quick service for my recent recall! Thank you! service for my recent recall! Thank you! More

The best customer service and trustworthy . I have been a customer since 1991. Would not go anywhere else to service or buy a new or used vehicle customer since 1991. Would not go anywhere else to service or buy a new or used vehicle More

Used in May and April of 2021. Was very courteous and professional. Really easy for me to swing by on the way home from work.. professional. Really easy for me to swing by on the way home from work.. More

I had a leaking transmission that was making terrible noises on my 2020 Explorer. All other dealership I had called (including the one I leased the car from) pushed my service out by at least a month, a noises on my 2020 Explorer. All other dealership I had called (including the one I leased the car from) pushed my service out by at least a month, and couldn't help me in the meantime. Mercedes in the service department KNEW I should not be driving myself and my kids around in that car and got me in right away and set me up with a loaner vehicle from a local car rental place. They fixed my car in less than a week (over a holiday weekend as well!) and I was back in my car. I can't say enough good things about Mercedes and her colleagues in the service department! Got this baseball mom back on the road, safely hauling kids around! More