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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,118 Reviews

1,118 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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March 19, 2021

The service staff is professional, pleasant, knowledgeable and accommodating. I have confidence that the work my truck is being serviced for will receive whatever it needs. More

by LYNR0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing!

March 18, 2021

Ziridium coating applied efficiently; arranged by salesperson and reminder of appointment and confirmation by Jeff and manager. Transportation arrangements to and from dealership were offered More

by DIANEJKUHN
Recommend Dealer
Yes
Employees Worked With
Jeffrey Schwister
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Diane - we appreciate you taking the time to share your recent service visit with us here at Boucher!

March 15, 2021

Your staff is ALWAYS very professional and helpful. Their attention to detail is greatly appreciated. Everyone is always very friendly, from the beginning of the process until you drive off the lot. More

by WENDI.MORENO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brianna Lehman
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind review, Wendi!

March 08, 2021

Mercedes kept us updated and had everything done quickly! An unexpected tow-in job ended up being quick and painless. Will continue to use Gordie Boucher for service. More

by GMA_DIANE
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing!

March 07, 2021

Mercedes went over and above to get things right for us between all the recalls & warranty issues we’ve had. She is awesome at her job! More

by GSCHROEDER6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing about your positive service experience working with Mercedes!

February 27, 2021

Friendly staff, clean waiting area, quick service time, And the best part of all is they ran my car thru the car wash for fre! More

by kimpkessler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing, Kim!

February 25, 2021

Everything was great except I was told I they would was my suv and they forgot. That is the second time that has happened in the 3 years of coming here More

by JCGERBING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Please reach out to our Service Manager, Mike Schulz, at 262-255-9010 so we can discuss what exactly went wrong with your recent visit with us. We hope to hear from you soon.

February 24, 2021

Service was great. Good attention to detail. Nice facility. Only down score was it took longer than they estimated, and I was on a time schedule More

by JOHNH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft, Brianna Lehman
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

John - we appreciate your review and feedback.

February 23, 2021

I had an oil change done and I had occurrences when my truck kicked out of gear and lost power and I wanted it checked out. More

by jberenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review!

February 19, 2021

Took my 2020 f150 for leaking wiper jets, covered with my warranty, got loaner car for a day, Bri was my advisor she was awesome More

by LAMARMKE61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bri Vail
Mar 30, 2021 -

Gordie Boucher Ford of Menomonee Falls responded

We are thrilled you had and easy and successful service visit with us!

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