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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,121 Reviews

1,121 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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December 22, 2020

Gordie Boucher Ford of Menomonee Falls did another Excellent Service visit for us. They got us in on time and out on time. Thank you! More

by TOM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bri Vail
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

It was our pleasure, Tom!

December 16, 2020

Excellent Work great people to deal with Will recommend them to others Oil change was done quick nice job Would recommend them to othersHave a great Christmas More

by BUTCHM46
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes Taft
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review and recommendation!

December 15, 2020

very good service I recently moved to menomonee falls and didn't care to drive to the previous dealer I went to. I will return for my next oil change More

by Joczarnik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We appreciate your review and business!

December 14, 2020

Great customer service and great communication throughout the process. They kept me up to date and under promised and over delivered. Mercedes Taft is the best! More

by Ericvenn3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Eric - we appreciate your review!

December 09, 2020

All great people in service writing and shuttle driver Bob. Work done quickly and professionally. Just an overall good experience for service at Boucher Ford. More

by BOBCAM12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob shuttle driver is great to ride with.
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing your positive experience!

December 08, 2020

Disappointed when I found out the Tech didn't read his paperwork and rotated my tires without asking. The tech also dug thru my truck looking for a lug nut lock that wasn't needed. Robert did a great jo More

by WAYNE28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Wayne - please reach out to our Service Manager, Michael Schulz, at 262-255-9010 so we can discuss the situation you are describing in more depth.

December 06, 2020

Brought my truck in for oil change and a tire rotation Mercedes tookcare of me and she did a great job she was very professional and brought my truck around so I could leave thank you More

by WBURKI1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks for sharing! We are glad you had a positive experience!

December 05, 2020

Freindly service, quick, easy...in and out. Smooth service. Robert's great. He offered a free vehicle wash after oil change, but my 2020 Raptor is too big for the automatic car wash. More

by T.LAUR
Customer Service
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the review and feedback!

December 04, 2020

Got good, quick service. I was glad that Emil had the time to chat with me for a bit. He is the one who sold me my Escape. Mr. Pruski came over to chat while I was with Emil, but he did not wear a mas More

by wojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Pruski
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes Taft
Dec 22, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Wojo, thank you for bringing this to our attention. Please reach out to our General Manager, Jeff Samp, at 262-255-9010 so we can discuss this situation further with you.

December 03, 2020

Overall a very nice experience. I was greeting at the service entrance. Mercedes promptly checked me in for the 12:30 appointment. She showed me where I could get some coffee and how to get to the waitin More

by glennbraun
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mercedes Taft
Dec 04, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Glenn - we are glad you were satisfied with the service done on your vehicle here at Boucher!

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