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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,131 Reviews

1,131 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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September 19, 2020

Robert was very professional both in person and over the phone. Great detail on the service that was done to my vehicle. Car wash included was an excellent perk. More

by ROWZCHEEKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We are happy we provided you with a 5-star experience!

September 18, 2020

Had a good fall visit at Gordies in the Falls. Bri Vail was my service person and remembered me from the spring. Said hello to Robert Krueger and had a good visit with Jeff Schwister who sold me the car w More

by r.weyrauch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bri Vail
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing!

September 16, 2020

I took my vehicle in for its first oil change and tire rotation and discovered it involved a lot more. They check all kinds of other things to get you safely back on the road. Thank you! More

by THOMASRMINOR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Lehman
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing, Thomas!

September 15, 2020

Excellent service-got the work done quickly and in a timely manner. Service staff was very friendly and answered any questions that I had before leaving. More

by Steven22
Recommend Dealer
Yes
Employees Worked With
Brianna Lehman
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thanks, Steven!

September 14, 2020

I am extremely pleased with the service and the work this dealership has done on my truck! I will continue with them for my truck services. More

by jberenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Pleugers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We are happy to hear you were satisfied with the service done on your vehicle!

September 11, 2020

I always get top quality service . Robert Krueger takes great care to ensure my truck and myself are cared for. I was taken home this time by Steve. What a nice man he is. Thank you. More

by RHFISCH54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve drive me home. A very friendly and nice man.
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for sharing!

September 10, 2020

Excellent service by the Service Consultant. Service was timely completed. I was notified vehicle was ready and received outstanding service upon pickup of the vehicle. More

by ALLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We are glad you had a positive experience with us, Allen!

September 08, 2020

Robert is a wonderful service rep , very knowledgeable and friendly. My issue wasn't that big of an issue but I will be back if I need any further service. More

by Paul@worthrealtywi.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Krueger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Thank you for the kind review, Paul!

September 04, 2020

Had to go into the dealership and ask why our certified vehicle wasn’t granted 3 free oil changes ... had my wife & baby waiting in the car for about 20 minutes. Would have expected quick confirmation upo More

by mary.mandujano
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brianna Lehman
Sep 08, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Mary - thank you for sharing your feedback and experience!

September 02, 2020

Every time you call the service department no one answers. Had an appointment for a oil change and a tire rotation 3 + hours later my vehicle still isn't in the shop. Parking is terrible no where to More

by MKINLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mercedes Taft
Sep 02, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

Mkinlen, We are sorry to hear you had a negative experience with our Service Department. Unfortunately, we are unable to find your name in our system to contact you directly, but we would like the opportunity to go the extra mile and make things right, At your earliest convenience, please reach out to our Service Manager, Michael Schulz, at 262-255-9010 so we can discuss this further with you.

Sep 02, 2020 -

MKINLEN responded

Really? Can't find my name in your system. I have purchased at least 5 new vehicles from you.

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