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Gordie Boucher Ford of Menomonee Falls - Service Center
Menomonee Falls, WI
1,131 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,131 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center
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June 26, 2020
I want to thank Charles, Brianna, Steve and Nick for their great service. I will always take my truck for service at Boucher in Menomonee Falls. their great service. I will always take my truck for service at Boucher in Menomonee Falls. More
by STL.LAUMANN
Verified CustomerEmployees Worked With
Charles, Brianna, Steve and Nick
June 19, 2020
Everyone involved was fantastic to work with. Thank you for everything. They made me feel at home and I had nothing to worry about. I would recommend people have their vehicle serviced at Boucher. for everything. They made me feel at home and I had nothing to worry about. I would recommend people have their vehicle serviced at Boucher. More
by STL.LAUMANN
June 19, 2020
My appointment was on time and my car was fixed. 😊 I have purchased 2 vehicles fromGordie Boucher Menomonee Falls. I also sent my daughter and grandson there. All in 2015. We are very happy with everyt I have purchased 2 vehicles fromGordie Boucher Menomonee Falls. I also sent my daughter and grandson there. All in 2015. We are very happy with everything thank you. I just had a repair done and worked with Robert in the service dept. pleased with all of the service. Thank you. More
by MUCKA
Employees Worked With
June 15, 2020
The service was very professional. The problem was resolved to my satisfaction. The service was done in a timely manner and I was kept Informed. resolved to my satisfaction. The service was done in a timely manner and I was kept Informed. More
by VANCAITOGEORGE
Employees Worked With
June 12, 2020
Solid service Work was done ahead of schedule and everything went perfect. I had an oil change and tire rotation done, dropped the car off and it was finished in un Work was done ahead of schedule and everything went perfect. I had an oil change and tire rotation done, dropped the car off and it was finished in under 45 minutes. They called me when it was complete. More
by tomt0
Employees Worked With
Mauricio Morales
June 11, 2020
very pleasant /efficient service very pleasant & efficient service:.immediate service on arrival;very minimal waiting time;good explanation of what done;nice that auto was washed;sati very pleasant & efficient service:.immediate service on arrival;very minimal waiting time;good explanation of what done;nice that auto was washed;satisfied w everything. More
by JIMGREMMINGER
Employees Worked With
Bri Vail
June 10, 2020
Very accommodating, help me with a rental car and kept me informed. Repair was done well, problem was corrected and worked through the warranty claim informed. Repair was done well, problem was corrected and worked through the warranty claim More
by dmissun
Employees Worked With
June 10, 2020
tire repair and oil change My tire went flat right after it was fixed. Mercedes was fantastic to work with, she took great care to make sure my concerns were promptly taken care My tire went flat right after it was fixed. Mercedes was fantastic to work with, she took great care to make sure my concerns were promptly taken care of. More
by RPOPE1609
Employees Worked With
Mike Schulz, Mercedes Taft
June 08, 2020
No "real help" from the Service Rep! I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of jus I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of just a couple on minutes on my own I found info on a known problem with my exact Model & year of vehicle, describing the problem I was having. It went on further explain that my vehicle was eligible for a repair of my vehicles exact problem with potential significant safety implications at no cost under a FORD Customer Satisfaction Program. The "Service" person claimed to know nothing about it (why not?), when I called him back. Hesaid he would look into it, hung up and called me back a few minutes later and said, oh yeah, I was right, the repair would be done with the cost covered by FORD. If I hadn't done the work to search it myself, I would be $825 lighter in my bank account or indebted on my credit card. Ultimately, they did repair for no cost as they should have in the first place, but why doesn't a dealership that wants a good word from their customers to recommend to others not proactively look out for its customers and being proactive about doing what is best for them, greed? I was told sorry, that he was embarrassed and they washed my car. I think a few complementary oil changes would have gone a long way towards eliciting some good will and future recommendations for others to get their service work done at Boucher FORD of Menomonee Falls. More
by WLC1848
Employees Worked With
June 05, 2020
ALWAYS GREAT SERVICE.. I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY PO I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY POLITE MAN.. HAVE ALWAYS HAD GREAT SERVICE... More
by ELLECTRIC
