Gordie Boucher Ford of Menomonee Falls - Service Center

Factory Recall Service/Works Oil Change Scheduled appointment to get oil change,tire rotation and have a factory recall done on the block heater,I understood all this work (mostly the block Scheduled appointment to get oil change,tire rotation and have a factory recall done on the block heater,I understood all this work (mostly the block heater could take up to a full day to get done ,dropped the f-150 off at 6:45 am and to my surprise I received a call at 11:30 that all the work including the recall on the block heater was all completed, Great customer service!! Robert and the whole service department up at Menominee Fall are excellent,I've always believed that anyone can sell a vehicle but if you can't back it up with parts and good service then its time to move on but again Gordie Boucher showed why they are #1, great salespeople,excellent service department and customer friendly. More

Works oil change Everything went as planned. No problems. The works oil change coupon is a good value. The timing was great. And i appreciate the car wash. Thanks Everything went as planned. No problems. The works oil change coupon is a good value. The timing was great. And i appreciate the car wash. Thanks More

Oil Change I have always had a great experience at Gordie Boucher of Menomonee Falls. The service department is always helpful and knowledgeable. I went in for I have always had a great experience at Gordie Boucher of Menomonee Falls. The service department is always helpful and knowledgeable. I went in for the "Works" and it was completed in a timely manner with no surprises. I even received a complimentary car wash which was very nice! More

Professional and courteous I dealt with Robert. The service department was efficient, courteous, and professional. I would recommend them to my friends and family. Thank you for I dealt with Robert. The service department was efficient, courteous, and professional. I would recommend them to my friends and family. Thank you for fixing my vehicle so quickly. More

Nothing more than an oil change.. I took my Pathfinder in for an oil change... none of the inspection form was filled out. I have 4 lights on my dash right now, NONE of them were addr I took my Pathfinder in for an oil change... none of the inspection form was filled out. I have 4 lights on my dash right now, NONE of them were addressed with me to try and correct, one being an ABS light. Extremely disappointed with the service department. More

Oil change Service was very good. I brought my car in at 9 and could pick it up sooner than what he had told me earlier in the day. Service was very good. I brought my car in at 9 and could pick it up sooner than what he had told me earlier in the day. More

500% better than Sorens Ford. I have no complaints. I had a lot of repairs done and it’s working great. My gas mileage also improved by 5 miles per gallon. had a lot of repairs done and it’s working great. My gas mileage also improved by 5 miles per gallon. More

Customer Service During the Pandemic The group kept everything clean/sterile. While I was only scheduled for an oil change, they did 30k maintenance. They drove me car home for me. The group kept everything clean/sterile. While I was only scheduled for an oil change, they did 30k maintenance. They drove me car home for me. More

Recall I received a letter from Ford notifying me of a recall for the F150. It was not serious so I didn't act on it immediately. Shortly thereafter, I recei I received a letter from Ford notifying me of a recall for the F150. It was not serious so I didn't act on it immediately. Shortly thereafter, I received a call from Bouche Menomonee Falls to schedule the work. I dropped it off at the scheduled time and went home. I got a call telling me the work was completed sooner than I expected. This all occurred during the covid-19 advisory. I had to approve the work by signing with my finger on a electronic device. They did have sanitizer immediately available but I prefer not to have had to do that. Secondly, the truck was supposed to be washed after the work was completed. It was not. The attendant offered to run it through while I waited but I chose not to. Minor issues but they made the experience less than perfect. More

service call I drove up to the service department ,immediately the door opened ,and wad greeted by a service team member . I told him why I came in ,The service wr I drove up to the service department ,immediately the door opened ,and wad greeted by a service team member . I told him why I came in ,The service writer approached me ,and said Dominic we are are ready for you.within 45min. she came back explained what they had done ,and I was on my way.In the meantime I had access to cold or hot beverages, snacks and so on .I would recommend this dealer to anyone I know. More