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Gordie Boucher Ford of Menomonee Falls - Service Center

Menomonee Falls, WI

4.5
1,007 Reviews

1,007 Reviews of Gordie Boucher Ford of Menomonee Falls - Service Center

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November 27, 2019

Charles the service guy Charles in your service area always makes the visit a great experience. He always gets me in when I need and is very helpful with costs More

by Hof4favre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emil English
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicholas Baackes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Pruski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Nolan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Jubran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles in service , Gordie Boucher, Lucas Filbert, Terrance Ilion
November 26, 2019

FAST AND DEPENDABLE VERY FAST OFFERED GREAT SERVICE WITH DELIVERY AND PICKUPS AT NO CHARGE HELPS KEEP US MOVING CHARLES AND MARK IN SERVICE ENSURED OUR VEHICLES WOULD More

by DUSTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark, Charles
November 26, 2019

Oil Change Was charged for the oil change, even though we purchased the maintenance plan. Hours for service would be great if it included any night or Saturday h More

by JESSICA_JB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Service Dept
November 26, 2019

Frustrated that fluids weren't filled and hood was damaged When I got the "Works" package, it was supposed to include the topping off of all my fluids but my radiator fluid which was low was not topped off. M More

by KEN.FISHER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Robert
Jan 02, 2020 -

Gordie Boucher Ford of Menomonee Falls responded

We're very sorry for any frustrations we have caused you, Ken. We would like to go the extra mile to make things right. Please reach out to our Service Manager, Michael Schulz, at 262-255-9010 when you have the opportunity. We hope to hear from you soon so we can begin working towards earning your business back.

November 26, 2019

Going beyond I would like to say thank you to Charles forgoing beyond and getting my service scheduled in on a last minutes notice. He was very helpful and always More

by badboyvids
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Charles
November 26, 2019

Great Service! Everyone was so helpful and informative-let me know everything they found and everything that was done every step of the way! Was just a great experie More

by DISNEYMARY88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Schwister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mercedes in Service Dept.
November 26, 2019

First service visit Was hoping first service was as good as the sales experience..brought in for oil,rotate and recall ..timely knowledgeable friendly and free couldn’t h More

by ken71
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Sipin and Terrance, Terrance Ilion
November 26, 2019

Service is not like it used to be. Last few times I had to have my car serviced they would never check to see that I have a package that covers my entire car from bumper to bumper. Once More

by AFRODANCER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Terrance Ilion
November 26, 2019

Oil change Work was started on time and with the works checkup was done in a short amount of time. Everything they did was explained well and areas that were ch More

by POKOLO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lucas Filbert
November 26, 2019

Service I brought my car in for an oil change, etc. at the appointment time. Admittance was timely and I was directed to a service desk where Mercedes took g More

by PACIFICLEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mercedes