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Gordie Boucher Lincoln of West Allis

West Allis, WI

4.7
1,395 Reviews
We ride with you every mile, before, during and after the sale. It is more than our motto at Boucher, it's our mission. Our professional Sales Consultants, Sales Managers, and Business Managers have three primary responsibilities to you, our guest: To listen and find the best vehicle for you, ensure that it fits your budget, and do it in a timely and professional manner. Our ultra-competitive, market-based pricing philosophy and 25 strong lending institutions help get you the best terms. After the sale, we are there to assist you with any vehicle feature or functionality questions. Our award-winning factory certified technicians, knowledgeable service advisors, and efficient collision repair teams are trained to protect your investment every mile, for the life of your vehicle. It's been the Boucher Way for over 39 years!
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3161 S 108th St

West Allis, WI

53227

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Showing 1,395 reviews

April 26, 2022

Consierge service worked well. Took all day for oil change and tire rotation. New tires needed but didn't know about this. More

by JL_TJADEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katie Bonesho
May 03, 2022 -

Gordie Boucher Lincoln of West Allis responded

We really appreciate you taking the time to leave us feedback on your visit! We hope to be of service to you again! Take care!

April 26, 2022

I was treated with kindness and respect. The wait time was within the timeframe that I was told waiting area was clean and neat More

by RBOIE12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for the awesome review! Take care!

April 26, 2022

Everyone I spoke with at Boucher Lincoln West Allis was very friendly, knowledgable and accomodating. They resolved our issue very promptly and returned our new Navigator to us. Concierge service was great More

by GUYVAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Hollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Gordie Boucher Lincoln of West Allis responded

It is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!

April 25, 2022

Service was great! Had a slight misunderstanding on fleet service but the management came through and I appreciate them following up and correcting! Thank you! More

by TZAREK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Bonesho
Apr 25, 2022 -

Gordie Boucher Lincoln of West Allis responded

We are glad we could meet all of your expectations!

April 22, 2022

I have never been disappointed/disrespected as I was today! Manager Joe of used car sales, since you felt the need to kick me out and threatened to call the police if i didnt get the "explicit out" bec More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joe unknown
May 04, 2022 -

Gordie Boucher Lincoln of West Allis responded

We certainly are not in the business of disrespecting or threatening our customers. In response, it is necessary to point out a few important facts. Your friend brought his vehicle to our dealership for service. As a courtesy, we gave your friend a loaner vehicle to use while his vehicle was being repaired. When your friend brought it back, we discovered that the loaner vehicle was damaged while in his possession. Therefore, we made arrangements to have our company-owned loaner vehicle repaired in our company-owned body shop. Not only is it logical for us to want to repair our vehicle in our own shop, as the owner of the vehicle, it is our legal right. You strongly disagreed and the situation escalated to the point that our manager felt it was wise to ask you to leave or he would call the police.

May 05, 2022 -

Sam responded

The scenario that you present is completely false. I tried to discuss with management that the vehicle was in possession at your dealership for a minimum of 2 hours and if the vehicle was damaged while in his possession he would have been more then willing to repair. If you need verification please ask management in the service department. The same rude manager tried to bully the conversation and when he was called out on his behavior and asked for his business card, that is when i was threatened with the police being called. Until today I still have not received that Joe Manager information but as you are aware i have reached out to corporate and I will continue escalating this situation up the chain of command until i am satisfied not another customer will ever be threatened or bullied at this dealership by what is referred to as a " Manager " looking forward to your response. Lets not forget the vehicle that was being repaired was 2021 Lincoln blacklabel with less then 9k miles and it already has problems. Great thing that there are warranties that help with these type of vehicles.

April 22, 2022

We have bought several Lincolns from Gordie Boucher. The service is consistently excellent. Gus Hollo, our sales person makes himself available all hours of the day for his clients. Gus truly wants More

by WLODARSD
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gus Hollo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Jansen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you for the 5 stars. We really appreciate loyal customers like yourself!

April 21, 2022

I purchased a 2016 Jeep Wrangler from John Brandis and had an excellent experience. John is not only personable but highly organized and efficient. This was the smoothest and quickest car sale I have ev More

by Nikki
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Brandis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much, Nikki. We appreciate your business and look forward to working with you again soon.

April 21, 2022

Great and fast service! Staff were very friendly and accommodating. Thank you for taking care of my vehicle! More

by LAKISHA126
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much for the awesome review! Take care!

April 21, 2022

Low pressure. The salesperson truly listened to what I was looking for in a vehicle and made appropriate suggestions for my comparison. Excellent experience. More

by JLSIRIS2004
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fred Bomberg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much! We genuinely appreicate your business and look forward to seeing you again in the future!

April 20, 2022

The service Gordie Boucher provides is always excellent. We feel extremely welcomed by a knowledgeable staff. We would not ever consider going anywhere else for car service or to purchase a new car. More

by WLODARSD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dawn Kelly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Mattison
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Bonesho
Apr 22, 2022 -

Gordie Boucher Lincoln of West Allis responded

Thank you so much! We genuinely appreicate your business and look forward to seeing you again in the future!

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