Back

Gorges Volvo Cars - Service Center

Omaha, NE

4.8
1,206 Reviews

1,206 Reviews of Gorges Volvo Cars - Service Center

Sort by
May 04, 2022

The dealership really looks after you. Great service and very professional from top to bottom More

by KERRTOONS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Percival
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joel Palmquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022

Greatly service as always. Gorges Volvo always treats us well. Our service rep continues to ensure we stay on task with maintenance options More

by SKDEANE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022

Good people, good service, but they can’t seem to fix my vehicles issues. I’ve left my vehicle with them for a full week and the issues persist. More

by MATT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Percival
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022 -

Gorges Volvo Cars responded

Thank you for sharing your feedback. If you would like to give John Gaines a call at 402-359-1500 he can discuss your vehicles needs and try to get the issue resolved.

May 02, 2022

Excellent service and great people to work with always willing to help us customers would defiantly continue my business with them! More

by JOSE.MEZA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2022

They fixed my speaker and it was covered under warranty. Thanks to John and Kevin for working to resolve this issue. More

by NATASCHA.HILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Gorges Volvo Cars responded

Love the peace of mind when working to get things covered under warranty. We will always have your back!

April 29, 2022

Great communication during the process. The service department does not try to push extra services. More

by JENNKLOSTERMANN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2022 -

Gorges Volvo Cars responded

We do our best to keep everyone in the loop as things progress. Thank you for your trust in us!

April 27, 2022

Still have front end noise. Service guys say they can’t hear it. Disappointing. End More

by Ann Coufal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin.
Apr 27, 2022 -

Gorges Volvo Cars responded

We would be happy to road test it again with you, but if we are unable to replicate a noise, we unfortunately can not diagnose and fix the issue. The last thing we want to do is recommend work that doesn't take care of your concern when we can not replicate it.

Apr 27, 2022 -

Ann Coufal responded

I highly doubt they even tried to hear the noise. When I left the service department and reached the first stop sign, I heard it. I believe it has something to do with the brakes, which they (Gorges) put on. They didn't try and that's what disappointing.

Apr 28, 2022 -

Gorges Volvo Cars responded

When they test drove it, they did not hear the noise and inspected your brake pads which measure at 8mm and are in good health. If you can bring it back, one of our technicians can ride with you. If we can replicate the noise, then we can diagnose it. We apologize for the frustration, but are unable to fix something we can not diagnose/replicate.

Apr 28, 2022 -

Ann Coufal responded

My husband plans to bring it back and take a service person for a ride. They did not test drive it. If they did it was for a very, very short drive. Trust me, you can hear it plain as day. Inside and outside of the car.

Apr 28, 2022 -

Gorges Volvo Cars responded

Thank you, Ann. Please let them know you have been speaking with Haley and we will ride with him to get the issue diagnosed so we can resolve it.

April 26, 2022

Was pleased with all but the person who drives my car . . needs to put the seat back to the original position.. recovery from a broken hip . And it was very awkward. More

by DIMINK123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 26, 2022 -

Gorges Volvo Cars responded

Thank you for the feedback. We will speak to our drivers and make sure this is addressed.

April 26, 2022

Very professional with excellent communication during repair and maintenance. It is very nice getting status updates instead of wondering what is going on. More

by esnelson16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 26, 2022

Work well done. Very friendly. EVERYONE WAS super to work with. Work done fast. Thanks More

by Philgoehring
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
...
39
...