Gosch Chevrolet

Huge thanks to Franky and Jimmy and the whole team at Gosch Chevrolet this is our second vehicle from them such an easy process wouldn’t ask for a better experience keep it up guys! Gosch Chevrolet this is our second vehicle from them such an easy process wouldn’t ask for a better experience keep it up guys! More

The service here was great, I didn’t have to wait long at all for my car. They dropped me off and picked me up with no issues! Briana was amazing and she has great customer service. all for my car. They dropped me off and picked me up with no issues! Briana was amazing and she has great customer service. More

Got my first service here at Gosch Chevrolet and my service technician Dean was amazing! His customer service exceeds 100% customer satisfaction, his communication skills are beyond expectations! Will service technician Dean was amazing! His customer service exceeds 100% customer satisfaction, his communication skills are beyond expectations! Will come again ! Thank You Dean! More

The service was great. The people are wonderful. Very helpful and respectful. This was my first visit to your service center. The people are wonderful. Very helpful and respectful. This was my first visit to your service center. More

This is the second time that I have received poor service from this dealership. I called in to get help with a slow leak on my Cadillac Escalade. EXT truck. I simply need to have the spare put on so I can ha from this dealership. I called in to get help with a slow leak on my Cadillac Escalade. EXT truck. I simply need to have the spare put on so I can have time to determine what type of tire set for which to replace all tires. I called in to the service department rep - She gave me 2 options. Come in now or come in tomorrow. I ASKED IF IT WOULD BE BETTER TO COME IN TOMORROW IF THAT WAS BEST AND WAS TOLD IF I BRING IT IN NOW, THE SERVICE DEPARTMENT WOULD GET IT DONE AND IT COULD TAKE AN HOUR (WAIT). I don't mind the wait. So I agreed to bring it directly in (2 miles away). I arrived at the service desk and to my amazement, the Service Desk rep (Male / Gray hair) made 2 statements to me. "Who did you talk to?" I cant do it today." The female beside him stated that it had to be Customer Service that I spoke with. He turns to me and restated " I cant do it today. As you can see, I am furious that I risk myself driving on a bad tire after confirming that I would be helped. I am not sure how this dealership runs it's business but I see there are opportunities that can be improved. For one, Broken business process - Poor communication between Customer Service and Service Desk. If there is a process it surely was not followed. 2) Basic Customer service. If I tell you that I have a truck that has a tire that has a tire dangerously low in air, it means I need help. You do not tell me that you simply wont help me with a straight face. I generally spend alot of money keeping my cars up to date but I will definitely say that I will NEVER come back to this dealership. I am leaving this detailed note because the management staff needs to do some sensitivity training with the service department. I have never, since I purchased my car at a Chevrolet dealership experienced anything like this. Hopefully this will be reviewed by someone who can make change. I cant tell if this is a personal issue or a company dealership issue. What I can tell you is that this is not the desired customer satisfaction one would expect from a Chevrolet dealership. I will make sure to write a letter to the organization. More

It was very clean,welcoming and staff was very knowledgeable on the process of buying a vehicle knowledgeable on the process of buying a vehicle More

Thank you to Chady and Frank on helping my mom get a good deal on our jeep made it an easy process will make sure to recommend our friends and family deal on our jeep made it an easy process will make sure to recommend our friends and family More

Very kind to take us in an emergency. It was worth the wait. Thank you. It was worth the wait. Thank you. More

Wonderful customer service, was informed of what I needed, they didn’t find anything wrong I will definitely be back needed, they didn’t find anything wrong I will definitely be back More

Professional dealership and professional staff, Francisco helped us with our purchase today and made it very easy big thanks to Chady for his help with the numbers helped us with our purchase today and made it very easy big thanks to Chady for his help with the numbers More