Gosch Ford Temecula - Service Center

My truck went in for service on 9/23/23 at 08:15 am. I reported a "Service Advanced Trac" warning light, inoperative river's side step bar, and a hesitant, noisy driver's seat forawrd, seat advance mec I reported a "Service Advanced Trac" warning light, inoperative river's side step bar, and a hesitant, noisy driver's seat forawrd, seat advance mechanism. I waited all day, in the service lobby, for truck diagnosis and release back to me. At approximately 3:00 pm I was notified that parts were ordered and truck needed to be left in Service Dept. for repairs and completion on Friday afternoon. I was issued a car rental. On Friday, I received a message from Service Advisor informing me that truck seats would now be diagnosed on Monday, with possible parts and completion on Tuesday. On Monday, I received a text message indicating that my truck seats would be diagnosed on Tuesday and my car rental was extended per Service Advisor. On Tuesday afternoon, I received notification the my car rental was due back on Wednesfay and Service Advisor confirmed truck was done and ready for pick up. On Wednesday at 11:30 am I picked up my truck. I asked the Service Advisor what happened with my truck ? What was repaired ? It appears the truck was scanned and nothing was identified. The driver's side running board motor was replaced on Friday. The truck just sat in service until Tuesday, when the tech said he could not recreate the problem and was finally released back to me a week later. The exterior black paint was scratched above the gas door (may buff out) and someone stained the driver's tan leather seat with blue ink from a pen. More

Extremely expensive for some basic work. $1,400 to replace some filters and an oil change. And then try and charge me $300 for a regen. A total ripoff. $1,400 to replace some filters and an oil change. And then try and charge me $300 for a regen. A total ripoff. More

We have been long time customers of Gosch Ford Temecula - and I wanted to share our phenomenal experience today. My husband is a fireman, works two hours away- and yes, these things always seem to happen and I wanted to share our phenomenal experience today. My husband is a fireman, works two hours away- and yes, these things always seem to happen when he’s at work. Like clockwork. My car would not start and I had feared the worst, first I made sure my daughter was off to school (thank god for friends)! and then had my car towed to Ford. I called before and left a message just to cover my bases. I arrived, I was on the list, and Kenn helped me right away. He was kind, helpful, and genuinely happy to help me. Which when these things happen- we (customers) are already filled with so much worry and anxiety, and he eased my worry right away. Thankfully it was only my battery, they replaced it - washed my car and it was ready within an hour in a half at most. For this reason, we stay with Gosch Ford in Temecula. We are so grateful Kenn for your kindness today and your dedication to customer service. Thank you! Sincerely, the Merrill Family More

The handling of my situation was done with ease. The entire experience professional and with care. Thank you The entire experience professional and with care. Thank you More

I continue to drive Fords because of how well the service department treats their customers. Hands down - the best Ford dealership in California. Keep it up!! department treats their customers. Hands down - the best Ford dealership in California. Keep it up!! More

We have had a few bad service people but joseph has been excellent. He has brought us back to this dealership after we had thought of going elsewhere. There was work I could have done myself but because of excellent. He has brought us back to this dealership after we had thought of going elsewhere. There was work I could have done myself but because of his service and communication we came back and had everything done. Great guy and awesome service writer. More

The service department is the best. The express lube is a plus. They keep you updated and they wash your car for free. We will be back for service The express lube is a plus. They keep you updated and they wash your car for free. We will be back for service More

Rachelle in service is the most helpful and attentive to details. She is always running around and making sure everyone is taken care of. She truly cares about the customer. details. She is always running around and making sure everyone is taken care of. She truly cares about the customer. More

This dealership is first in class. Employees have great attitudes and always put the customer first: they truly are the best. Thank you for the great service. Employees have great attitudes and always put the customer first: they truly are the best. Thank you for the great service. More

Terry McDowell and Fatima Ali went out of their way to meet any of our requests and even offered to drive our car through their car wash because other washers were occupied. We really appreciate their kin meet any of our requests and even offered to drive our car through their car wash because other washers were occupied. We really appreciate their kindness and they made things very easy/comfortable for us. More