Samantha Masuguchi

Chas and the entire sales team make the car buying process pleasant and transparent. We love our Bronco and continue to service with Gosch’s awesome service department! process pleasant and transparent. We love our Bronco and continue to service with Gosch’s awesome service department! More

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This dealer truly cares about servicing the vehicle. on point and also keeps you updated. on point and also keeps you updated. More

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Samantha provided excellent service experience, she is very informative, thorough and helpful in reviewing services that were needed. very informative, thorough and helpful in reviewing services that were needed. More

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Thank you to my advisor Sam for getting my A/c fixed it’s great to have A/C again especially in this heat. great to have A/C again especially in this heat. More

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5/6 Stars – If I could give six stars, I would! Dealerships sell you a vehicle, and that is just a single transaction—but the life of that vehicle depends entirely on the service experience you Dealerships sell you a vehicle, and that is just a single transaction—but the life of that vehicle depends entirely on the service experience you have afterward. For the past five years, Gosch Ford has earned my absolute loyalty, and the sole reason for that is Samantha Masuguchi. Samantha consistently goes above and beyond, delivering a level of care, transparency, and dedication that is virtually unheard of in the automotive industry. She doesn’t just manage appointments; she genuinely looks out for you and your vehicle every single time you walk through the door. Without Samantha Masuguchi, Gosch Ford simply wouldn’t have the five-star reputation it enjoys today. She is the gold standard of customer service. If you want world-class care for your truck, look no further. Thank you, Samantha, for five years of phenomenal service! More

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Samantha is the best! !! She is always very attentive and helpful. She wasn’t available last time and Stewart was great too! !! She is always very attentive and helpful. She wasn’t available last time and Stewart was great too! More

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Samantha in service is an incredible asset to the dealership. Every time I've been here for service she's always cheerful and pleasant. She's always clear when she explains what's needed and I've nev dealership. Every time I've been here for service she's always cheerful and pleasant. She's always clear when she explains what's needed and I've never felt like she's tried to oversell me. I would recommend her to anyone. More

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I’ve been taking my car to Temecula Gosch Ford for the past couple of years, and I’ve consistently had such a great experience with their service department. They’ve helped me with everything from warrant past couple of years, and I’ve consistently had such a great experience with their service department. They’ve helped me with everything from warranty repairs, including oil leaks, brakes, rotors, and recalls, to regular maintenance and servicing. I especially want to recognize Samantha Masuguchi. She is always so helpful, honest, and thorough. She takes the time to explain everything clearly, never makes me feel pressured into unnecessary repairs, and keeps me updated throughout the entire time they have my vehicle. I always feel like I can trust her recommendations and that she genuinely wants to make sure my car is taken care of. Having someone you trust when it comes to your vehicle makes such a difference, and Samantha and the team at Gosch Ford have definitely earned my trust. I really appreciate the great customer service and the way they’ve taken care of me and my car over the years. I highly recommend their service department! More

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Samantha was my Case Manager and she did an outstanding job. I’m really thankful for her diligence in looking through my Maintenance records and providing me with exceptional service. This will be my servi job. I’m really thankful for her diligence in looking through my Maintenance records and providing me with exceptional service. This will be my service department of choice in RIVERSIDE COUNTY. More

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Amazing team great service and good communication, always like to recommend Gosch Ford Temecula for such great service. like to recommend Gosch Ford Temecula for such great service. More

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