Gosch Ford Temecula - Service Center

I ALWAYS REQUEST SERVICE REP RACHELLE LONG, THIS IS WHY. RACHELLE LONG SAID THAT SHE WAS GOING TO BILL THE EXTENDED WARRANTY COMPANY/INSURANCE CO ON MY BEHALF. $2065.38 WAS PAID BY THE WARRANTY WHICH COVERED RACHELLE LONG SAID THAT SHE WAS GOING TO BILL THE EXTENDED WARRANTY COMPANY/INSURANCE CO ON MY BEHALF. $2065.38 WAS PAID BY THE WARRANTY WHICH COVERED THE REPLACEMENT OF THE FRONT LOWER CONTROL ARMS, STRUTS AND BEARINGS, SHOCK ABSORBER AND 5 DAYS OF A RENTAL VEHICLE. IF RACHELLE HAD NOT GONE TO THAT EXTRA EFFORT, THIS PAYMENT WOULD HAVE HAD TO COME OUT OF MY POCKET. SHE ALWAYS MAKES AN EFFORT TO SEE WHAT IS THE FAIREST AND MOST PROFESSIONAL WAY TO DEAL WITH THE SAFETY OF MY VEHICLE More

Excellant service I came into the parts department, i was greeted by erica. She was so polite friendly and enjoyable, very happy with my visit! Thank you erica . I came into the parts department, i was greeted by erica. She was so polite friendly and enjoyable, very happy with my visit! Thank you erica . More

Ken has been Awesome! He is very aggressive in making sure the customer is satisfied with the work. He is very trustworthy and honest. He understands that if my wife’s Pony GT isn’t in perfect shape tha sure the customer is satisfied with the work. He is very trustworthy and honest. He understands that if my wife’s Pony GT isn’t in perfect shape that I would get in trouble : ). Thanks again Ken for the great service. Top notch!!! More

Always a positive experience at Gosch Ford Temecula In for service and a Navigation issue. Rachel as always did her best to get us in and because of the amount of time to check out our navigation system In for service and a Navigation issue. Rachel as always did her best to get us in and because of the amount of time to check out our navigation system our Warranty provided a rental until everything was completed. More

Check engine light was illuminated Rachelle Long, our service advisor, kept us informed on the diagnosis of our problem, with information on the repair in progress, and on delivery afte Rachelle Long, our service advisor, kept us informed on the diagnosis of our problem, with information on the repair in progress, and on delivery after the repair. Very informative and professional. Thank you to Rachelle and the techs behind the scene. More

I went into the parts department and Erica the cashier did a phenomenal job. She was very polite and friendly and extremely helpful and pleasant. great customer service skills and attitude did a phenomenal job. She was very polite and friendly and extremely helpful and pleasant. great customer service skills and attitude More

Excellent customer service I was having issues with the new Sync update. Kenn stopped what he was doing and got it up and running. Thank you so much! I was having issues with the new Sync update. Kenn stopped what he was doing and got it up and running. Thank you so much! More

Great Experience As Always I've always enjoyed working with this company. Be a customer for many years and especially enjoy check out and dealing with Erica...very friendly and I've always enjoyed working with this company. Be a customer for many years and especially enjoy check out and dealing with Erica...very friendly and helpful. They handle all of my Ford service work. Thanks! More

Great service. Very concerned and helpful staff 2014 Escape in for intermittent overheating issue. After checking into the many possibilities it appeared the issue was resolved when a small crack in 2014 Escape in for intermittent overheating issue. After checking into the many possibilities it appeared the issue was resolved when a small crack in the bottle was found. After a test drive by the service dept., which produced no more issues, I picked up the car and drove home. The next day I took out the car and the overheating problem was still there. Brought the car back in and thru further examination it was discovered there was a bad connection to the cooling fan. This was fixed and the car runs fine. The problem was I now had 2 charges. Since the first charge didn’t fix the problem, Gosch service associate Ken Olson stepped up and only charged me for the visit that fixed the problem. My thanks to Ken Olson and service manager Grant who went above and beyond to make me feel important to Gosch. I’ve worked with Ken Olson before and he is everything one could want as a service associate. He’s the best. More

Cameron is great and fixed my car immediately. I tried ford carlsbad and they did nothing to assist with my vehicle except waste my time. Cameron at Ford temecula diagnosed, fixed and return my car quickl ford carlsbad and they did nothing to assist with my vehicle except waste my time. Cameron at Ford temecula diagnosed, fixed and return my car quickly, alleviating the stress I felt driving on the highway with car issues. THANK YOU CAMERON, next time I will be coming directly to you if anything should arise. More