Rachelle Long

Amazing dealership, best sales experience I've ever had and their aftermarket department Gosh performance was just as great. Only dealership I will go to from this point forward. Bailey and Justin were an and their aftermarket department Gosh performance was just as great. Only dealership I will go to from this point forward. Bailey and Justin were an amazing help. More

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I have been going to Gosch Ford Temecula for the past 5 years. I will continue to bring all my Fords to them because they take the time and take care of my vehicles to my satisfaction. Keep up the great wo years. I will continue to bring all my Fords to them because they take the time and take care of my vehicles to my satisfaction. Keep up the great work More

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Rachelle in the service department is the best! She truly understands all of our vehicle service needs and she goes above and beyond. Thank you very much for all the years of great customer service She truly understands all of our vehicle service needs and she goes above and beyond. Thank you very much for all the years of great customer service. More

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The service department is awesome! Great team of advisors and technicians. They are very welcoming and treat you like family. I recommend Gosch Ford Temecula to all my friends and fami Great team of advisors and technicians. They are very welcoming and treat you like family. I recommend Gosch Ford Temecula to all my friends and family. More

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Gosch Ford has been servicing my 2013 F150 since I purchased it new back in April 2014. I have always received outstanding customer service from Samantha Masuguchi or Kenn Olson. They both are very k purchased it new back in April 2014. I have always received outstanding customer service from Samantha Masuguchi or Kenn Olson. They both are very knowledgeable, informative, professional and friendly. I also appreciate Rachelle Long who manages the service department. Thank you Team Gosch. More

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I'd give them 10 stars if I could. Rachelle Long is the best service adviser and no best service manager we've ever worked with. She has kept is driving Fords for 16 years now. We abso Rachelle Long is the best service adviser and no best service manager we've ever worked with. She has kept is driving Fords for 16 years now. We absolutely love her. More

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Rachelle and her team are the best, always take care of my concerns and are very professional and transparent rachelle and her team are the reason I drive more than 1 hour to see them, I live in Fontana an my concerns and are very professional and transparent rachelle and her team are the reason I drive more than 1 hour to see them, I live in Fontana and will continue to go there as long as she is there !!! More

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The service was team checked all important items and provided a detailed report card. Pricing was very competitive as usual. Joseph kept me informed on the progress and reviewed the report card with provided a detailed report card. Pricing was very competitive as usual. Joseph kept me informed on the progress and reviewed the report card with me. Great service! More

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I purchased a truck here and immediately had to have it in multiple times in the first few months. The service advisor was horrible a communication. Multiple trips there to resolve issues. Fast forward to in multiple times in the first few months. The service advisor was horrible a communication. Multiple trips there to resolve issues. Fast forward to now, I scheduled a mobile service request for another vehicle and I get a window for my scheduled service between 11:30-6pm worse than the cable company time frame. No big deal I’ll stay home. Then get a text your arrive will be at 12:30. Great! Well 12:30 comes a goes. I give it time, things happen. Well at 4;45 I call to find out what is going on. gosch tells me I don’t have an appointment. I read off the texts that I received and ask how is it possible your “system” is sending text but you don’t see. I spoke to the service director, she was nice and explained that the system is new and they are still learning it. She offered to help and get the vehicle in tomorrow. Unfortunately, I’m taking the vehicle out of town and the purpose was to have it serviced before I left. Unfortunately this dealership has a poor track record of communicating with its customers. I will never purchase a vehicle from them again nor, have any of my vehicles serviced with them. Such a shame that companies like this care so little about our time. More

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The service dept were phenomenal and worked with urgency to diagnose and fix my problem with my vehicle. Thank Samantha! to diagnose and fix my problem with my vehicle. Thank Samantha! More

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