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3,402 Reviews of Gosch Ford Temecula - Service Center
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October 22, 2018
SYNC system and keypad panel replacement My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My panel needed to be replaced as it fell off and was literally hanging by wires. Parts had it in stock and the schedulers got me in the next day. My sync system was stuck and now everything is back to working. More
by lenoregallucci
Verified CustomerEmployees Worked With
David Sanchez
October 22, 2018
Service work I had my truck in for service while I was waiting I looked at a new vehicle. I was given very helpful and thoughtful help I had my truck in for service while I was waiting I looked at a new vehicle. I was given very helpful and thoughtful help More
by seconomos
Employees Worked With
Other Employees :
Evelyn, Kyle Caruthers, Elizabeth Cassidy, Devin Fontane
October 22, 2018
Horrible customer service Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the sam Instead of requesting a thorough inspection of my warranted engine, I was told it's a normal sound when many are being replaced as a result of the same sound. Google the engine tick issue for the 2018 mustang gt if you're curious. Far more than enough cases of the short block, sometimes longblock, cam phasers or pistons being replaced, to name some examples, that a dealership should fight for you to at least have a full on inspection done. Break things down and physically inspect internally. After picking the car up I was told I would be getting a call in the AM regarding if they could do anything further. No call in the AM.....Three voicemails and two days later I got fed up and just physically went to the dealership where I got into an altercation and was told it's normal and to try another dealership or open a case number. Oh I will open a case number. Last time I'll ever go to Gosch Ford Temecula More
by Notafan
Employees Worked With
Other Employees :
Mike Tinsley, and the entire process is where the issue is
October 22, 2018
Check engine light Have used this service for several years. As a snowbird, I needed a service department that I had as much confidence in as my home dealership. They al Have used this service for several years. As a snowbird, I needed a service department that I had as much confidence in as my home dealership. They always took care of me and was upfront with recommendations.The service writer takes time to make sure I fully understand my problem and the solution. BZ to David. More
by PLSPULLFWD
Employees Worked With
David Sanchez
October 22, 2018
Always great Can't say enough about this service center. I take my fusion and my wife's truck for all our services here. Nick is phenomenal at making sure all your Can't say enough about this service center. I take my fusion and my wife's truck for all our services here. Nick is phenomenal at making sure all your concerns are dealt with. They are professional and courteous when your waiting. There's just not enough good we can say about this center. We highly recommend gosch Ford. More
by Skinsfan
Employees Worked With
Nick in service
October 22, 2018
Decent Service was great and everyone was very nice! However, my truck was returned extremely dirty and with baked on water spots. I had to pay a detailer to Service was great and everyone was very nice! However, my truck was returned extremely dirty and with baked on water spots. I had to pay a detailer to come to my house to get the spots out and detail the whole truck. I would go back there but I would ask them to take better care of it. More
by nbprez
Employees Worked With
Mike Tinsley
October 22, 2018
Service Absolutely outstanding service. they said it would take half day and it was done in time frame. everyone on the phone was very friendly and helpful. Absolutely outstanding service. they said it would take half day and it was done in time frame. everyone on the phone was very friendly and helpful. also the Gentleman who helped me in the service department was awesome and i'm sorry i don't remember his name. in Temecula he sits to the far right in last cubicle/desk. More
by bstone1
Employees Worked With
i'm sorry i cant remember it was quick and efficient he sits at last cubicle on far left he was great.
September 26, 2018
Came in for an oil change, drove away in a new car. I came in for an oil change and drove away and a new car that was upgraded. It was easy. My toddler was happy with how fast it was. I came in for an oil change and drove away and a new car that was upgraded. It was easy. My toddler was happy with how fast it was. More
by hhoustonjones
August 09, 2018
Excellent Customer Service After a 14 year relationship with Lake Elsinore Ford and 4 New cars/trucks I am starting a new relationship with Temecula Gosch Ford! Service Technici After a 14 year relationship with Lake Elsinore Ford and 4 New cars/trucks I am starting a new relationship with Temecula Gosch Ford! Service Technician Rachelle Long and Service Manager Tom Fuller treated me so great! I was updated daily and called after services were provided to make sure I was satisfied. Thank you for restoring my car and making me happy to drive it again! More
by JennyGirl
Employees Worked With
Rachelle Long, Tom Fuller
May 31, 2018
Rachelle Long is the BEST Rachell Long has been my service writer since I started using Gosh Ford. She is amazingly knowledgeable about my Explorer and about service operat Rachell Long has been my service writer since I started using Gosh Ford. She is amazingly knowledgeable about my Explorer and about service operations. She works extremely hard to provide information I request. Her estimates are always accurate and she has never tried to oversell. She ALWAYS returns calls in a timely fashion But the thing I appreciate anout her the most is her ATTIDUDE! She is always upbeat, she always has a smile on her face and she is always pleasant and respectfull no matter how busy she is. If Rachelle ever goes to another Ford dealer, I’d take my car to her for service. More
by Sabin
Employees Worked With
Rachelle Long
