Goudy Honda

Good experience for Goudy Honda Excellent service & friendiness salesman. Help me through all the paperwork process quick. I'm a satisfy customers which brought two new vehicle from Excellent service & friendiness salesman. Help me through all the paperwork process quick. I'm a satisfy customers which brought two new vehicle from Goudy Honda. More

Very Happy ........... thank you Jeffrey S. Just brought home an absolutely beautiful 2016 Pilot EX-L w/Navi and couldn't be any happier. Jeffrey S. was great. Very patient and a pleasure to w Just brought home an absolutely beautiful 2016 Pilot EX-L w/Navi and couldn't be any happier. Jeffrey S. was great. Very patient and a pleasure to work with. I would definitely buy from him again. More

Great car thank you David! I just bought a Honda HRV and I love it! It was exactly what I was looking for and David Wang really helped me out with a great price! Thank you again I just bought a Honda HRV and I love it! It was exactly what I was looking for and David Wang really helped me out with a great price! Thank you again! More

Sales Rep. David Wang was great I bought a beautiful used CR-V this weekend from David Wang. David was extremely helpful, kind and professional through out the entire day. He showe I bought a beautiful used CR-V this weekend from David Wang. David was extremely helpful, kind and professional through out the entire day. He showed me exactly the cars in my range and interest, never tried to push other cars outside of my price range (which was not my experience at another dealership!). When we finally decided to move forward with the purchase, David did a wonderful job getting us the payments we were able to manage. Overall great experience! More

Great Sales Consultant, Mr. David Wang, Thank you !! When we came into Goudy Honda, we knew were in good hands, especially when David Wang is there to assist and help us time and time again. We wish to t When we came into Goudy Honda, we knew were in good hands, especially when David Wang is there to assist and help us time and time again. We wish to thank David Wang for his professional customer service, and always thinking of our perspective to help us. We will keep coming back to Goudy Honda for our automotive needs in the future, as we are extremely satisfied with our experience at the Goudy Honda dealership. More

excellent experince thanks to Angel V. and Jessica! I came into Goudy Honda last weekend and was more than satisfied with the customer service I received. prior to buying this car I read reviews on car I came into Goudy Honda last weekend and was more than satisfied with the customer service I received. prior to buying this car I read reviews on car buying and most reviews mentioned how long the process takes. however here at Goudy their service was quick. the first day I came in I was helped by Jessica- a very helpful sales representative. the second day I came in I was helped by Angel V. This gentlemen was very polite, knowledgeable and helpful! I especially appreciate Jessica and Angel calling me a few days after I bought the car to follow up! More

Excellent Sales Expert Mr. David Wang! I would like to thank Mr. David Wang, for his superior customer service, integrity and professionalism, who shared us a great car shopping experience. I would like to thank Mr. David Wang, for his superior customer service, integrity and professionalism, who shared us a great car shopping experience. Mr. Wang is the best Mandarin speaking sales expert, who not only help us in selecting the best qualifying cars with the best price but also provide excellent customer service. Our family is very grateful to have Mr. Wang to be our sales expert. Special THANK YOU to Mr. Wang and Goundy honda! More

Enjoyable experience thanks to Angel V. 4 excellent service! Thank goodness I fell in good hands. Angel Villalpando provided me with excellent service throughout the entire transaction! He help me find the car Thank goodness I fell in good hands. Angel Villalpando provided me with excellent service throughout the entire transaction! He help me find the car that best met my needs. I am very happy with the service and my car! Angel is friendly, honest and knowledgeable. He provided me with a great deal! I will recommend him to my family and friends. More

STAY AWAY! Beware of Manager Arthur STAY AWAY! WORST EXPERIENCE EVER. The only reason they even get a star from me is because I HAVE to give them a star to leave a review. I have bough STAY AWAY! WORST EXPERIENCE EVER. The only reason they even get a star from me is because I HAVE to give them a star to leave a review. I have bought 4 cars in the last 3 years for friends & family at other dealerships and this is by far the WORST dealership I have ever been to. Unfortunately, we DID have to buy from them because my friend’s daughter really wanted the car, but I have never felt more disrespected and upset at a sales manager (Yea Arthur Chan, I’m talking about you man.) than I was here. I’m actually baffled that more people haven’t complained about him, and how he got to his position is equally baffling. Let me start with what Goudy did well. Sy Phan (Sales) & Michael Nguyen (Finance) are awesome. I absolutely loved Sy & I wished he didn’t work under such a rude manager. Sy saw how visibly upset we were by Arthur’s words, but it was out of his hands and I do not blame him one bit for the actions of Arthur Chan. Michael Nguyen was an awesome finance guy too. He was thorough and also apologetic for Arthur. Positives points done; now let me tell you about the negative experiences that I’ve had to deal with at this dealership. In Aug. 2015, I contacted this dealership to negotiate a car for my friend’s daughter, and over the phone they said this was fine. So I get to the dealership and I talked to the salesman about pricing for the 2015 Honda Fit EX because I already knew what price I was comfortable paying. After two trips of “let me talk to my manager,” he came back & said the manager wants to wait for my friend to come before they talk pricing since I am not the one paying for the car. This was annoying but whatever, let’s just get business done. My friend arrives after work, and the salesman that was helping me was busy with another client, so I told him, “don’t worry, get your sale” because I want him to get his sales. You know what I showed him? Courtesy. Something that is apparently lost at this dealership. When he finally made his way back to us, he went to talk to his manager and the manager gave him the same exact price they had been giving me. ARE YOU SERIOUS? You wasted all of our time just to say it’s the same price? You can’t just tell me that you’re sorry but you can’t sell the car for less, instead of making my friend come and wait another 30 minutes? You know what a good dealership does? They give you at least 50-100$ for actually being patient and courteous to them and so we can get the sale done. We were pretty much done with the dealership at this point, but the CEO of our work says he knows a trustworthy fleet manager at this location and the sale will be quick and painless. So I contact this person and he tells me that they have a 2016 Honda Fit CVT LX coming in and he can sell it to me for $19,317. I told him great, call me when the car comes and we’ll get this sale done. So fast forward to Monday, the fleet manager is on vacation so my emails were given to Sy to handle and make the sale. I was expecting to come, and just get the sale done. Oh how wrong I would be. When I get here, I’m informed by Sy that unfortunately they installed a pro-pack on the car and it would cost an additional $495. He said he would try to speak to the manager (Arthur Chan) since that was not our negotiated price. Now let me explain to you something in case you didn’t know about buying car. If you negotiate a price online, that is SUPPOSED to be the price you get, but I digress. I understand with the internet that dealerships typically sell cars much closer to invoice price than decades ago and some dealerships try to get more profit by adding packages which typically cost them a fraction of what they charge you and then they get a bonus from Honda or corporate for hitting quotas. Every business deserves to make money; otherwise, why would they waste their time doing business. But you know what you don’t do? You don’t xxxxxxxx the customer. I’m not stupid Arthur, don’t talk to me like I’m a child. I’m a 4 year graduate from UCLA and I do corporate marketing for a large hospital network. The point I was griping was that I don’t mind that you put the package on, but when I have been in constant contact with your dealership in the days leading up to the car’s arrival including a few hours before I came to buy the car, you should probably as a COURTESY tell me that it is company policy to install a package on the car & so the price has changed. Don’t wait until I come to the dealership & tell me all these extra packages are added on. Now here’s where he needs to get a firm lesson on customer service. He has the AUDACITY to tell me that all dealerships do this (they do not) and that I can contact any other dealership and when I arrive there will be packages added on (no. that’s bait and switch) and that’s the business of it. Additionally, I’m buying a Honda Fit, where they make about $300 so they’re not going to budge on the price at all. He is talking to me like I am an uninformed child who just grew up. I’m sorry sir but that is rude. You know how you approach a situation like this? “Hi Ben L., I know we had quoted you $19,317 but I am sorry I cannot give you this car at that price. It is company policy that we had to add packages to the car and unfortunately we cannot adjust the price at all, I hope you will still give us your business and I am sorry there’s not more I can do” But no, that is not what he did, instead he CONTINUED his attitude. He mentions that they offer 6 free oil changes, to which my friend, seeing how upset I was that this man was so rude, disrespectful, and condescending, says “the free oil change is whatever.” He proceeds to respond with “oh?! It’s whatever? So you don’t want it? I can tell Sy (points to Sy) to just take it out of the offer because it’s whatever right” I simply told him “Stop. That is not really necessary right now.” No sir. No. You don’t need to give us attitude right now. Why is that even REMOTELY necessary to speak to my friend like that? Does that make you feel better? Does it help you sleep better at night to speak that way to a lady whose husband passed away and so she asked her friend to help her buy a car for her daughter? I hope it gave you all that satisfaction. At this point, I simply just told him, can you just throw in the all-weather mats and we’ll get this sale done. I wanted to at least have my friend’s daughter leave with a car that she really wanted and for Arthur to get out of our faces. I am sorry this is such a long post, but this type of customer service is ATROCIOUS. More