Goudy Honda - Service Center

Took my Pilot in for a recall on the hood latch. Had to wait a while at check in, but a service person kept me abreast of where I was in the line and apologized for the delay. My car was promised to Had to wait a while at check in, but a service person kept me abreast of where I was in the line and apologized for the delay. My car was promised to be completed by 3 pm and they called me about an hour before that to say it was ready for pick up. Great customer service! Thanks More

Even though I had an appointment and was there 15 mins. early they serviced everybody around me except me and after waiting over an hour with nobody helping me I started to complain. The first guy said I d early they serviced everybody around me except me and after waiting over an hour with nobody helping me I started to complain. The first guy said I don’t know I just work here so I asked for the manager who said a number was given when I first got there and I was actually next but it’s been over an hour and all these cars that came after me have already been helped, how can these cars that came after me receive a number before my number plus I had an appointment and I ONLY got help when I complained, now all of a sudden I’m next. It made NO sense to me. The service to my car went faster then expected, unsure if what was suppose to be done to my car was even done. I don’t know but at the Pasadena Honda where I’ve also got my car serviced the experience was excellent, here at the Alhambra Honda the experience especially in customer service was disappointing and unsatisfactory. I don’t want to get my car serviced here again. I still think their sales team is good but not the service dept. More

I dont care what negative reviews anyone else wrote. I can definitely tell you from ALL my experiences at Goudy Honda service department.. BY FAR THE BEST HONDA DEALERSHIP FOR YOUR SERVICES AND REPAIRS... can definitely tell you from ALL my experiences at Goudy Honda service department.. BY FAR THE BEST HONDA DEALERSHIP FOR YOUR SERVICES AND REPAIRS... Especially thankful to Daniel, the best service advisor out there. I own a used car dealership, and ALL my Honda's go to Goudy Honda for service. The best place with Excellent Prices.. More

I have written many reviews on different things and all have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. have been positive ones. This is my first negative one. This one is for Honda Goudy Repair and Honda Roadside assistance, not for Honda Goudy Sales. I bought a car from Honda Goudy, it’s less than 2 yrs old and well within the 3 yr maintenance plan. The battery died all of a sudden which was weird as even with the pandemic on, I drive my car every day. Anyways, it could happen to anyone so I called Honda Assistance who sent AAA promptly who jump started the car. I kept the car on for quite some time to charge the battery. I drove around for some time as well. The next day, the battery was dead again which made me think it may be a faulty battery or may be I didn’t drive around much to charge it. I called Honda Roadside again who sent AAA promptly. This time I asked AAA to check if the battery is bad and they checked and confirmed it was bad. They jump started my car and I decided to go to Goudy Honda repair to replace the battery as I was withing the maintenance plan of 3 yrs and here’s where all the problems started. When I went to Goudy Honda Repair, they checked the battery twice and the battery report came out clean. They said they couldn’t change the battery if the report is clean. I considered that fair so I told them that if it dies again, I would have to call Honda Roadside assistance again and we would just be going in circles. To that I was told that if the battery dies again, I should ask Honda Roadside to tow the car and if the battery check failed then they would replace it. I asked what if I spend all this time towing the car and for any reason the battery check didn’t fail. To that I was told then the battery can’t be replaced. So I told them that it doesn’t make sense for such a policy in place and to treat customers like this. I realize that you can’t take my word to change a battery just because I said it’s bad and my car won’t start but I have proof that the battery is bad as I have called up Honda Roadside twice already and potentially will call them again and the AAA agent that Honda Roadside sends itself is saying it’s a bad battery is proof that whether the battery is bad or not, the calls continuously being made about it including a person having to jump start the car everytime is proof enough. Goudy Honda Repair said that they can’t co-ordinate with Honda Roadside Assistance. I had enough by then so I left Goudy Honda Repair, drove the car for quite a few hours just to ensure that it’s charged enough. The next day the same problem. So I called up Honda Roadside this time to see if they would be more helpful and their response was they cant do anything other than just send a person to jump start and I would have to take it up with Goudy Honda Repair for a battery change. I had gone thru enough by then and knew Honda wouldn’t help me so asked to at least be transferred to the complaints dept. I was transferred to a message saying the office is now closed. What poor service for Roadside Assistance to be talking to an upset customer and just transferring them to a service that is closed and doesn’t take voicemails. I am sure they could have checked the hours of operation before transferring. It was more like ok let’s move this problem to someone else. I dont know if this is a Honda Roadside Assistance or Goudy Honda Repair issue as this seems like a broken policy of Honda overall where they can’t co-ordinate between teams. One would expect that even if it’s a broken policy, a simple verification would help here as Honda Roadside Assistance has to pay AAA everytime they send a person to jump start not to mention an upset customer. I would have expected more from Honda. Clearly, they have good cars, they sell well but when it comes down to post sales you are on your own. Let’s be real here. When you go to buy a car, you have the sales people try to incentivize you by throwing in a freebie here and there just to make a sale but when it comes down to post sales, let’s treat the customer like crap because now the sale is made. Thanks Honda for treating your loyal customers like crap. You can be well assured that I will not be a returning customer for sure. More

Bad outfit for service. You bring your vehicle for warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you warranty work. The Service Center tries to tell you the vehicle is not covered under warranty. When they acknowledge it is the work is performed you get your vehicle back with an extra 50 miles on the odometer. Shady outfit, be aware as a consumer. More

I never want to go back there as long as that guy Dennis is there I feel he treated me like a second class person is there I feel he treated me like a second class person More

Rating I provided is for advisor and the tech that worked on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I on my car.... Recently visited Goudy Honda to service my 2019 Clarity EV (still well within warranty). Was approached by an adviser named Neil He. I explained my problem with my vehicle (car will not charge) and he suggested I should take it back to the Honda dealership where I purchased it for warranty repair. I said, "why do I have to take it back, I am allowed to take it to any Honda dealership for work"? He then said that it may take all day or even overnight to give me a diagnosis. I kindly replied and said not a problem I'm not in a hurry to get my car back. A few hours passed Neil called me stating they didn't find any problem with my car charging port and car is ready for pick up. I returned to Goudy and picked up my car assuming the problem was with my home Level2 charger. The technician did not even charge one bit of electricity as I realized I left Goudy with less battery percentage than when I dropped it off in the morning. I got home and tried my Level2 & the OEM Honda Level1 cable (on multiple indoor home power outlets) again and its still not charging. Later that evening, I reviewed the dash cam footage while my vehicle was there. One thing for sure is they did not plug my car into their Level2 charger for more than 3 mins. I carefully reviewed the video and did not see their Level2 charger change any lights from the time they plug, unplug, and pull out of parking space Based on the technicians conversation with another colleague (my dash cam has audio recording too), he does not appear to know how an EV work. I called and left a message for Neil to return my call and its been more than two days and I have not heard back. I also did an online chat on Goudy's website to express my concern and I have yet received a call back from a manager that I was promised to. NEVER WILL I GO BACK TO GOUDY FOR SERVICE! Their service is terrible and they should have a certified trained EV technician to even touch this type of vehicles. Since then, I have made an appointment with another Honda dealership to take my EV in for diagnosis. More

Terrible Customer Service from Front Desk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awk Service Department : A while ago I went to pick up my car and felt like I was bothering the two ladies behind the counter. I walked in and waited awkwardly for several moments for someone to acknowledge me. (I was there in the 6 o' clock hour and they close at 7.) I was the only customer there! They were busy with end-of-day paperwork and didn't bother to look up or greet me. Then the lady on the left looked to the lady on my right and said something to the effect of "I'll finish the paperwork if you help her." Then, and only then did she say she was going to help me...all I felt was like I was interrupting them! I email the manager because I believe in solutions and not going directly to yelp with a negative review... But it's been months now, with no response. I was in the midst of making my service appointment when I remembered my last experience and feeling like a 3rd wheel! Then when she presented the bill to me, I didn't see the itemized list of work completed, so I asked where the list was... (as I was actively looking. ) She was pretty short with me and said something like "if you look on the first page, it's there." I don't look at service notes everyday so I'm not familiar with where things are located! It's bad enough that women do not get respect in the car industry... These woman do not help the reputation. I've never had an positive interaction with a female at Goudy. Everytime I ask a female a question, she can never give me a direct answer. She always has to ask someone else. Sadly, these guys are within walking distance, but I don't think I want to give them my business anymore. More