Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Graff Toyota
Burns Harbor, IN
414 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Filter Reviews By Type
Showing 414 reviews
September 29, 2025
I WAS SHOCKED AT HAVING TO REPLACE A FUEL PUMP AND COMPUTER AT 48K MILES AND $2500, WARRANTY EXPIRED, BUT MECHANICAL EQUIPMENT CAN MALFUNCTION RIGHT FROM THE FACTORY. WORK WAS COMPLETED IN 5 DAYS, SO COMPUTER AT 48K MILES AND $2500, WARRANTY EXPIRED, BUT MECHANICAL EQUIPMENT CAN MALFUNCTION RIGHT FROM THE FACTORY. WORK WAS COMPLETED IN 5 DAYS, SO FAR SO GOOD, BUT, THE DASH WARNING LIGHTS ARE STILL ON. I WILL BE BACK IN INDIANA THIS NOVEMBER AND WILL RETURN THE TRUCK TO HAVE THIS ISSUE RESOLVED More
by b3112352
Verified CustomerEmployees Worked With
Unknown
September 28, 2025
Been working with this dealershipsince we bought the Sienna. We have always had good service thru the years We have 115000 miles on the car, and hope to put many more on. Sienna. We have always had good service thru the years We have 115000 miles on the car, and hope to put many more on. More
by NRICHARD1
September 26, 2025
Received a notice from Toyota of charging us for use of Siri and remote start. Stopped by dealership to see what my trade in was worth and they said no value. I will drive it for another 100 000 miles. Gue Siri and remote start. Stopped by dealership to see what my trade in was worth and they said no value. I will drive it for another 100 000 miles. Guess I will trade with my Wisconsin dealer . More
by BERTFARRINGTON
September 26, 2025
Great service department! All on time as promised!!parts had to be replaced, and they called me When they arrived! All on time as promised!!parts had to be replaced, and they called me When they arrived! More
by moriartywj
Employees Worked With
September 25, 2025
The service was efficient and thorough we received an explanation of potential work needed in the next year explanation of potential work needed in the next year More
by marcusonr
Employees Worked With
September 24, 2025
Traveena was excellent. Her customer service skills are exceptional. If I had more words to say about her , I would! Her customer service skills are exceptional. If I had more words to say about her , I would! More
by BROWNEYESSABO
September 22, 2025
Our salesman was knowledgeable and accommodating. He was professional and not pushy. Very respectful. We would definitely recommend him! He was professional and not pushy. Very respectful. We would definitely recommend him! More
by terrilfleming54
Employees Worked With
September 21, 2025
Very good service and professional customer service, will recommend doing business to the public great effort recommend doing business to the public great effort More
by naasvan2019
September 21, 2025
Made an appointment for service. I arrived early they took my car right away. Completed the service with no problems. No extra charges great service. Also they don't charge you 3% f I arrived early they took my car right away. Completed the service with no problems. No extra charges great service. Also they don't charge you 3% for using a credit card or debit card More
by PHILG87
Employees Worked With
