Graff Toyota

Outstanding job by David Sobczak (Service Manager). Very professional, polite and knowledgeable of my Camry. Insured all work was done timely . Very professional, polite and knowledgeable of my Camry. Insured all work was done timely . More

I thought the process of completing my oil change went very smoothly They were ready w/my request and noted all the items I wanted them to check. They were very respectful and it was a good experience. very smoothly They were ready w/my request and noted all the items I wanted them to check. They were very respectful and it was a good experience. More

Very good receptionist! She did an excellent job. She knew what I needed and did a great job. She did an excellent job. She knew what I needed and did a great job. More

The staff was helpful and friendly. They were able to get me in and out for my oil change! They were able to get me in and out for my oil change! More

One of the worst places I've ever been to. My wife was the one whom mainly dealt with the service department. The service manager or lead whomever he is was an absolute joke. 4 days for a chec My wife was the one whom mainly dealt with the service department. The service manager or lead whomever he is was an absolute joke. 4 days for a check engine light to have to call Toyota to be told what to do and change the sensors that are throwing the code. Then after picking the truck up for the 3rd time the light still comes back on. Dave the service guy then wants to argue and say we need to pay another diagnostic fee for the same codes. A diagnostic fee we had already paid even though we have a warranty plan on our vehicle and shouldn't of had to pay it the first time. Then proceeds to tell us we're ungrateful we could have been charged a rental for the loaner car we received before. And we could have been charged for all the test drives. And we could have been charged 3x as much for the labor. Tells us after we had already called and asked if they still had a loaner vehicle for us when we bring the car back and we're told yes. Then proceeds to say we're not getting a loaner anymore because we're ungrateful once we arrive. These service techs are completely incompetent as well as con artists and scammers. Ended up taking the vehicle somewhere else to not deal with the terrible techs and leadership. I could have cared less if "I" was charged more for labor or parts it was all under warranty I cant help it you were too dumb to figure the problem out and charge the warranty company accordingly. Would not recommend using the service department at Toyota ever More

Oil change and antifreeze change was done timely while I waited Guest area was also nice. waited Guest area was also nice. More

Love this dealership, I worked with,Justin when I bought a 24 Rav 4 and the again with Justin when I bought a 25 Highlander. Would definitely recommend Toyota to anyone. Also would recommend working with Ju a 24 Rav 4 and the again with Justin when I bought a 25 Highlander. Would definitely recommend Toyota to anyone. Also would recommend working with Justin More

Peggy and GM Chris did a wonderful job of locating the Toyota that I wanted. I was expecting it might take a few days to locate and was willing to wait, but Chris worked his magic and Peggy worked hers to Toyota that I wanted. I was expecting it might take a few days to locate and was willing to wait, but Chris worked his magic and Peggy worked hers too. "My" car was found that day and actually driven to the dealership that day. I am now driving my beautiful red Toyota Rav 4!! Thanks for the great service.😊 More

Mike Ramirez and the finance guys were awesome! They worked hard to get me in this wonderful car. I love it! They worked hard to get me in this wonderful car. I love it! More

Brian and the staff were friendly and got me what I wanted. Very happy with my car wanted. Very happy with my car More