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Graff Toyota
Burns Harbor, IN
441 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 441 reviews
September 04, 2025
Brought Toyota in for a battery-related recall. They tried to send me home with a check engine light on, which wasn’t on prior to service, and four wheel drive not operating. It turned into a horri They tried to send me home with a check engine light on, which wasn’t on prior to service, and four wheel drive not operating. It turned into a horrible hassle getting them to deal with these problems, rather than sending me home with them. I have never experienced such poor customer service. I was considering purchasing a new Toyota, but due to this visit, it won’t be from them. More
by JS2
Verified CustomerEmployees Worked With
Matt Anderson
September 04, 2025
Good service, everybody is friendly. They are really helpful and enthusiastic. Hope come back one day. Thank you They are really helpful and enthusiastic. Hope come back one day. Thank you More
by phongdinhx
September 04, 2025
Toyota great brand, finding out service later. But oil change and rotaing wheels went smooth. But oil change and rotaing wheels went smooth. More
by BECKER07
September 04, 2025
Mike our salesman was very patient with us. He was great at giving us a great understanding of the features of each car Ed looked at. He was great at giving us a great understanding of the features of each car Ed looked at. More
by RJKNIGHT
September 04, 2025
2 hours for an oil change and tire rotation is unacceptable. And the tire rotation was not done!!! I marked the tire before sending my wife in. Which now begs the questtion: was the oil changed unacceptable. And the tire rotation was not done!!! I marked the tire before sending my wife in. Which now begs the questtion: was the oil changed? More
by irishfirstandgold
September 04, 2025
They quoted me a oil change price and totally screwed me and raised it big time when I got there after the oil change and raised it big time when I got there after the oil change More
by Kpenziol
September 04, 2025
I always find Graf Toyota to have professional, attentive service, friendly staff, comfortable waiting area, thorough explanation of work done. service, friendly staff, comfortable waiting area, thorough explanation of work done. More
by PRIZENC
Employees Worked With
Don’t know the names
September 04, 2025
Fast service. Great pricing on all services provided. Detailed explanation of what was happening. Ease of scheduling. Great pricing on all services provided. Detailed explanation of what was happening. Ease of scheduling. More
by Seth M
Employees Worked With
September 04, 2025
Service department was easy to make an appointment with and very efficient once I arrived. Everyone was professional and attentive. and very efficient once I arrived. Everyone was professional and attentive. More
by KIMBAER99
Employees Worked With
September 04, 2025
Such great service/sales! !! I highly recommend Graff! Spencer & mark go above & beyond. Trivia tooo! !! I highly recommend Graff! Spencer & mark go above & beyond. Trivia tooo! More
by RIBRAHIM1
