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Graff Toyota
Burns Harbor, IN
378 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 378 reviews
April 24, 2026
Excellent service from the moment I walked in the door. Both Wesley and Andrea took care of everything necessary. Both Wesley and Andrea took care of everything necessary. More
by TFOGUS
Verified Customer
April 24, 2026
Car came in earlier than expected. Financing went smooth. Salesman stayed on top of things. Financing went smooth. Salesman stayed on top of things. More
by dm56mjr
April 23, 2026
Paid for oil change and tire rotation. Marked tires, they did not rotate tires as required. Thats 3 times now this dealership hasn't done their job. Last oil change you broke my engine cov Marked tires, they did not rotate tires as required. Thats 3 times now this dealership hasn't done their job. Last oil change you broke my engine cover, didn't tell me, now want me to pay to replace it. Graf is NOT providing the inspection of vehicles such as brakes, tread on tires ect. Absolutely pitiful compared to when it was Lakeshore Toyota where they even took videos of inspection and sent to customers. Toyota in merrillville still does this. Graff taking over has now lead to sad quality and once I finish my oil change package I will NOT be returning to this dealership. More
by JHIGGERS
April 23, 2026
He was very helpful and patient, gave me information on what was wrong and brought it to my attention, I wish I would've brought up more things of what he can look at but overall, great service and positiv what was wrong and brought it to my attention, I wish I would've brought up more things of what he can look at but overall, great service and positive energy towards it! More
by dejanaiss22
Employees Worked With
Neil
April 23, 2026
Purchased a 2022 Rav 4 and got a good deal. Was able to purchase extended 7 year warranty. Service department is good too. Fast and friendly. Was able to purchase extended 7 year warranty. Service department is good too. Fast and friendly. More
by vivianayres63
April 22, 2026
The process went well except I didn't care for the finance manager Stop the high pressure tactics in the finance office to sell useless products to boost the dealership's profit on the deal finance manager Stop the high pressure tactics in the finance office to sell useless products to boost the dealership's profit on the deal More
by bdozer1965
Employees Worked With
Brian Jacob's
April 19, 2026
Making an appointment was not the smoothest but once I got in to have the car serviced, it was smooth, easy and when unexpected problems arose, Graff took care of the problem and it went smoothly. got in to have the car serviced, it was smooth, easy and when unexpected problems arose, Graff took care of the problem and it went smoothly. More
by Funny.bird.root
