Graham Automall

Overpriced cars cheat you on your trade in Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else the Worst car dealership ever cars are overpriced and they cheat you on your trade in only to resell your trade in for 5 grand or more to someone else they treat their hard working employees like trash especially the ones who wash the new cars and do all the real work I wouldn’t want to even work for them if I were those guys More

A Completely Satisfied Customer I was completely satisfied with Tim Sexton and the entire dealership. My husband and I have purchased a number of vehicles from this dealership, and I was completely satisfied with Tim Sexton and the entire dealership. My husband and I have purchased a number of vehicles from this dealership, and we would not think of dealing with anyone else. We would buy from this dealer, regardless of the brand they sell. More

Bad Business.. I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep I will NEVER do business with nor recommend to anyone ever!! They are Dirty, Unprofessional, & do nothing but LIE!! Was working w/a salesman on a jeep went through numbers etc..credit well over 700 (lowest score) everything set to head the distance to the pathetic dealership on Sat when I asked if they had one a little closer..I was then told there was one under a differ name (Dutros) in the city I live in..they told me to contact that dealership (I did immediately after we hung up) & they would work w/this dealership & arrange for someone to pick the jeep up & deliver to the dealership in my city..everything set..went to the dealership in my city very next day they evaluated my newer vehicle which is super clean inside out & loaded..I needed to leave to go back to work after (they already was aware) & the salesman was going to call me w/in an hour or so whereas he could finish the numbers & we could get deal done..at the end of the day I get a call no mess..next day I called & was told they sold the jeep!!!!!! I could not believe!!!!! I suppose they did me a favor as I would not want to give my business to such a Dirty Underhanded Unprofessional Dealership!!!!! I will take my business & be sure to tell others elsewhere to a dealership who respects who is honest & who still believes in helping people w/good customer service!!!!! Read the reviews people perhaps if I did this would never have happened to me!!!! More

Eli Turner made sure I was pleased with my car I found a really sharp high-mileage Mazda on the internet just as it was taken in trade. I knew it probably would be there less than a week since the I found a really sharp high-mileage Mazda on the internet just as it was taken in trade. I knew it probably would be there less than a week since there was only 1 or 2 cars similar to it. So, I quickly went to the Graham used lot right behind the new car building and was pleasantly approached by Eli Turner. He was knowledgeable, listened attentively, and agreed on both positive and negative points about vehicles I looked at. I was encouraged to take my time, take a solo drive, and even take the car to my mechanic for a review to make sure I was comfortable with how the brakes, drive, and transmission ran. The vehicle drove well and had proper acceleration and was given a green light on how it ran, and explained that the dealership was going to do a few things before buying it. I negotiated briefly on a fair price based on KBB, and was given it by the sales mgr. I then was told to give them a couple days to finish the service work and to clean and wash it. I returned 2 days later and picked up the keys and thanked Eli for his professionalism and went to my car. I turned the key and NOTHING. The car would start! After trying it a couple more times, I went and got Eli. He quickly said the battery must have been on it's last leg and said no problem, and just please go purchase a new battery down the road at Interstate. Fortunately, I have the money for such a purchase, and got the bad one swapped out and about a week later I was repaid in the mail as promised. I would fully recommend Eli, specifically, to purchase a car off of. If there's problems he will get the service department to fix things. There were some issues with my car, the battery being the most surprising (come on Service Dept, test everything), and yet, he took care of all of it. I would say to all perspective buyers that you keep on your salesperson to keep on the Service Dept if you feel they are missing things or didn't do as you wish. But, as for Eli. He can be trusted, and therefore you should trust in him for your next car purchase. More

Used Car Purchase Went up on Saturday 1-7-2016 to look at a 2012 Mercedes E350. Beautiful car, great experience with all involved with the sale and trade. Very professi Went up on Saturday 1-7-2016 to look at a 2012 Mercedes E350. Beautiful car, great experience with all involved with the sale and trade. Very professional and I was treated with the utmost respect. I do have a problem with the tires on the car, waiting to see how this is resolved to give a complete review. The problem has been resolved that was completely fair for both parties. I would definitely buy from them again. Thank You!!!!! More

So much for customer satisfaction Bought a 2011 Silverado along with a warranty in January, nicest staff you'll meet on the day of sale. 6 months later my sunroof goes all ape and th Bought a 2011 Silverado along with a warranty in January, nicest staff you'll meet on the day of sale. 6 months later my sunroof goes all ape and the warranty wouldn't cover that, was calling them trying to check my options as far as a warranty upgrade and all of a sudden they are nonexistent, they're the dealer car buyers warn you about More

Service is horrible - lied too about extended warranty So I bought a new truck at Grahams Automall in Mansfield Ohio 3 years ago. I bought the extended warranty because figuring it is a truck something wil So I bought a new truck at Grahams Automall in Mansfield Ohio 3 years ago. I bought the extended warranty because figuring it is a truck something will go wrong. When I bought it, the guy who sold me the warranty said everything is covered. Well that being said, this is how they get you. My bluetooth is acting up on my radio, so they said well we can't call the warranty place to see if it is under warranty until we do a $100 diagnostic to see what the problem is. So they charge me a $100 to see if the problem is under warranty? Now if the problem is under warranty my $100 is not charged, but if the part is not then I have to pay the $100. After arguing with these people, this will be the last car I buy from Grahams Automall and the last time I have service done at Grahams Automall. More