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Grand Prairie Ford
Grand Prairie, TX
2,033 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 2,033 reviews
February 07, 2021
Service manager Melissa tried to get me to say I had Excellent service on my Ford 2006 in exchange for refund of $205. I showed up on 2/6/2021; since I put only “good” I did not get my refund promised. Excellent service on my Ford 2006 in exchange for refund of $205. I showed up on 2/6/2021; since I put only “good” I did not get my refund promised. You can’t cover up what happened with poor service. Although they corrected the mechanical issue I still had to pay for the part, which is not right because I didn’t have this issue when I took my truck to you for an oil change. I requested that the replaced part be saved and I will pick up when I pick truck up, but guess what...it was locked in the service technicians tool box and no one had a key. The service was not at all excellent, so I can not lie just to get a bribery refund. Also the service tech left grease in vehicle. More
by carolinecox140
Employees Worked With
Melissa Gorostieta
February 06, 2021
Mr. Pinilla was very helpful and explained everything well we appreciate all he did for use he is a very nice person and welcoming. Thanks well we appreciate all he did for use he is a very nice person and welcoming. Thanks More
by Maricela camarillo
Employees Worked With
Ricardo Pinilla
February 04, 2021
Great service and very helpful. Would recommend Jackie as a salesman. Thank you. Will continue to purchase vehicles from Grand Prairie Ford and our salesman Jackie. a salesman. Thank you. Will continue to purchase vehicles from Grand Prairie Ford and our salesman Jackie. More
by cehorton65
Employees Worked With
February 02, 2021
Great experience working with David and Arturo. Both answered all my questions on the spot. Will recommend to family and friends. Thanks for your patience! answered all my questions on the spot. Will recommend to family and friends. Thanks for your patience! More
by JCRivera
Employees Worked With
Arturo Cardoso 5 star service, David Flores
January 28, 2021
Great service and worked well with us to get a great deal. I would totally recommend them and buy from them again. Very clean and friendly environment. deal. I would totally recommend them and buy from them again. Very clean and friendly environment. More
by Christian
Employees Worked With
Reyna Hernandez, Ricardo Pinilla
January 27, 2021
Unfortunately the worst dealership I have ever dealt with, if I were to list all the issues I would write a book. They did not used my approval letter with BoFA, they financed with another bank without with, if I were to list all the issues I would write a book. They did not used my approval letter with BoFA, they financed with another bank without my knowledge, they did not explain what happened, they do not treat me with respect, I paid almost $2000 in an extended warranty with Ford and today I found out that the guarantee does not exist. They know they made a mistake and just transfer you, they don’t say sorry or try to solve the problem, even if you have all the receipts and documents, the store's General Manager doesn't exist, the finance department doesn't respect you. Be careful with this location. Read all comments before. More
by marlon
Employees Worked With
Melissa Lang
January 24, 2021
I really enjoyed working with Jackie! Work hard to find me my perfect truck and never pushed the sale! Would definitely recommend buying from here! me my perfect truck and never pushed the sale! Would definitely recommend buying from here! More
by victormonti30
Employees Worked With
January 23, 2021
Very friendly attitude very conscientious and nice people work here, Everyone I work with was Johnny on the spot and help me get through this as painless as possible would recommend this to other people to c work here, Everyone I work with was Johnny on the spot and help me get through this as painless as possible would recommend this to other people to come and look at what they got very helpful organization More
by Jameseddie3792
Employees Worked With
Melissa Lang, Ricardo Pinilla
January 22, 2021
Jackie Mercer was amazing and made the purchase unbelievable simple. The lady that helped with documents, as well. The whole process, from internet to purchase, was actually enjoyable. Your dealers unbelievable simple. The lady that helped with documents, as well. The whole process, from internet to purchase, was actually enjoyable. Your dealership has mastered the use of technology and that makes happy Customers. I’ll be sharing the love in Midland, TX More
by daninmidland
