Grand Prairie Ford

Service Dept. will not call back after making diagnostic check, you have to make multiple calls or srive to the dealership to find out that repairs are still not complete! Service Mngr. will not call back e check, you have to make multiple calls or srive to the dealership to find out that repairs are still not complete! Service Mngr. will not call back either for what reason I could not say. It seems to me that poor service is the norm for this dealership. I will not use their service for any reason from now on. More

First off got sent to another sale associate would not First off got sent to another sale associate would not budge on used car price low balled me on my trade in value lied about the 88 down 88 a month First off got sent to another sale associate would not budge on used car price low balled me on my trade in value lied about the 88 down 88 a month (only for well qualified buyers) not what was told. Tried selling me a car I did not want. It has an atmosphere like you are at a Walmart. More

bait and switch !! looking for new F150 sales person said they had 6 on the lot at my price point when I got there 3 hours later they had sold them all I wish I could give them less stars they had 6 on the lot at my price point when I got there 3 hours later they had sold them all I wish I could give them less stars More

This dealership only cares about themselves. They will not budge on price. They also throw in hidden fees. I was charged 1,787 under Options. Window Tint, Tire Insurance and what ever maintenance is. They not budge on price. They also throw in hidden fees. I was charged 1,787 under Options. Window Tint, Tire Insurance and what ever maintenance is. They will not remove it. I didnt not ask to put the tint on the car. It was already on the car. I wasnt told about the Tire Insurance. Very very sneaky and totally screwed me. Worst car buying experience I have ever experienced. More

Bought NEW truck, have had problems with it and no one know how to fix it. And keep getting run a around. Service Manager refuses to admit problems. I have tried to speak with the person who sold me the t know how to fix it. And keep getting run a around. Service Manager refuses to admit problems. I have tried to speak with the person who sold me the truck but he too gives me the run a around. Everyone just refuses to be willing to come to a honest solution. They have had my truck in service for over a month. I now face the only option as taking them to court. More

My husband purchased a F250 from this dealer less then two months ago (not a cheap vehicle). Just days after taking it home we noticed a leak. We called the dealer and we were told that it was overflow an two months ago (not a cheap vehicle). Just days after taking it home we noticed a leak. We called the dealer and we were told that it was overflow and that this was normal. As a precaution, we were told to keep an eye on it and if it worsened to bring it in after we received our warranty information in the mail. The leak did get worse, we waited for the warranty information and brought the truck in. The leak turned out to be a radiator leak..not overflow and not covered by warranty. The dealership refused to fix the issue as they stated it wasn't their problem and we had waited past the 30 days of original purchase (hope you saw my note above that they are the ones that told us to wait) and then charged us over $1000.00 to fix it. My husband was out on the street today with a sign telling others to beware!!!!! More

I was contacted by a "salesman" Edward, who told me I had been pre-approved, and set an appointment. He was very specific about the financing that would be available to me. I stressed to him th told me I had been pre-approved, and set an appointment. He was very specific about the financing that would be available to me. I stressed to him that I would be driving a considerable distance, in a car that was ready to die, with no ac, and I wanted to be sure everything was set. he reasssured me that it wa so I made the appointment. I called him 3 more times before going in, asking questions so I would be fully prepared to purchase a vehicle that day. In each conversation I stressed to him that i was making a long drive in an un-reliable car, and did not want to do that unless I knew for sure there would be no glitches. In each conversation he reasurred me that everything was set - come in and see him - and he would " take good care of me". I made the trip, got there, asked for Edward, and was greeted by another salesman named Tony. That was when I was told that Edward is in the internet dept, and doesnt ever deal with customers face to face. Then Tony took my credit app to to what I assume was the finance dept. A mid-sized room surrounded by glass, and overflowing with empty pizza boxes. When Tony returned, he slapped a piece of paper down in front of me and said that my credit had been turned down because of the status of my mortgage. I explained that I am currently in a modification, and am not allowed by my mortgage co to make payments until that process is complete. He said he understood, but that no bank anywhere will finance me until that is resolved. I asked him about the 2 banks that Edward said would do it, and Tony simply shrugged and said " I don't know about that, I'm just telling you that we can't do it here". There was nothing more to say, so I left. More

We started out looking at vehicles with a young man (can't remember his name,but he mention he was Palestinian). He was very polite and helpful. When we decided to negotiate the purchase of a Grand M (can't remember his name,but he mention he was Palestinian). He was very polite and helpful. When we decided to negotiate the purchase of a Grand Marguis, he told us the asking price and made an offer for our trade-in. We countered and he had to check with his sales manager (Carl?). After a second counter offer, he disappeared and his sales manager took over. This made us feel uncomfortable, since this guy totally took over and the young man was only seen, when he came to offer us bottled water. How demeaned this must have made him feel. The manager kept switching the price of the car, then the trade-in and always came back to the same bottom line amount (as if we weren't smart enough to recognize that for every dollar her knocked off the price, he counter balanced it by deducting from our trade-in). Finally, we made a final offer and said that if it was not accepted, we wanted back the keys to our own car. It was like being held hostage! He kept trying to renegotiate, even after we said, "We are done negotiating! Take our offer or give us the keys to our car." This went on until we became angry. He finally said he would accept our offer and we felt we had reached a win-win situation. We paid for the difference in value (sales price minus trade-in) with cash. When we finished all of the necessary paper work, we were handed a key chain with one set of keys and remote. When we asked where was the other key and remote, the manager told us, "We don't know. You'll have to buy another set." My husband protested, but the most the manager would do was give us a used remote (with a broken loop, which meant it cannot be hung on a key chain). We had to purchase the second key (else where, because Grand Prairie Ford wanted to charge twice as much as Home Depot). We were told the car had been fully serviced (oil change, filters, air conditioning, etc.) This was a lie, since we discovered the air cleaner was excessively filthy, and other filters, oil and air conditioning all needed to be serviced.....at our expense). They did provide the owner's manual, which was missing. There was a mix up on the paperwork and they held the title hostage, until my husband became very irate. As if things weren't bad enough, we were traveling home (from Grand Prairie, TX to Washington State) when we discovered that the temporary plates on the Grand Marguis indicated that the plates were for a 2010 Mercedes Benz! There we were, half way home (1,000+ miles in either direction) with illegal plates!) My husband had to call several times (getting angrier with each call) before finally getting through to anyone. The girl kept putting him on hold despite the fact that he told her not to, because he was on his cell and the call was urgent in nature. Each time he was put on hold for so long that he eventually heard this recording, "We are sorry, you need to call back at a later time." When they finally got back to him, they wanted him to stay where we were, so they could over night express the correct plates and paper work. My husband HAD to be back to work and we could not stop midway home. For the remainder of our trip, we were afraid a state trooper would notice that the plates on our Grand Marguis said"2010 Mercedes Benz". Fortunately, we made it home without any such event....but no thanks to the ineptitude of the people at Grand Prairie Ford. I would never recommend Grand Prairie Ford to anyone...unless I really hated them! They are high pressure sales, and deceptive. I just hope the young man who originally was working with us got his commission (but I suspect his manager claimed most of it...that man would screw over his own mother). More

I stopped by to view the inventory of new or used Ford F-150 Lariats. Edward who called was on an errand, not available. Adrian "Big Boi" was now going to be my sells person. We walk over to cubicle, but F-150 Lariats. Edward who called was on an errand, not available. Adrian "Big Boi" was now going to be my sells person. We walk over to cubicle, but before he sat down, he told me, "I need to take care of something, I'll be right back." He returned with Mike. We walked over to Mike's cubicle, he had to have my personal info before looking at trucks. That was fine, I guess. He ask how I was paying, I said, "Cash." this wasn't what he wanted to hear, I guess, he ask to be excused. He came back, wanted to know my price range, I said, "$20,000 - $30,000." He ask to be excused again after getting a couple truck details. After ten minutes of waiting, I left. Please DO NOT waste your time at Grande Prairie Ford. More

STAY AWAY!!!! They had a lot of hidden fee's, Dealer add-on's ect. They tired to force us to buy extra protection saying it was a Ford thing and they can't take it off (lie). Their prices posted online add-on's ect. They tired to force us to buy extra protection saying it was a Ford thing and they can't take it off (lie). Their prices posted online a thousands of dollars off of what they actual charge. We walked away and found the same car with more features for less than what they charged for a stripped down model. Don't fall for the large scale and extravagance. The only person we liked there was the salesman Jackie Mercier. It was the people above him that were insulting. STAY AWAY More