Grand Prairie Ford

After explaining to them we were pre-approved with our credit union and ready to purchase they allowed us to spend 2 hours deciding on a car only to say they refused to sell me if I didn’t let them financ credit union and ready to purchase they allowed us to spend 2 hours deciding on a car only to say they refused to sell me if I didn’t let them finance the deal. I would have let them shop rates for me however the way they handled the entire deal was very greedy and self serving for themselves. It was very clear they weren’t looking for a lifelong customer. They were looking for the next “sucker” to pad their pockets! I went to Toyota of Richardson and purchased the same exact car with less miles and a very pleasant experience. More

Jackie was awesome on helping me get my new bronco. He took the time to help me build my bronco. It was built exactly how I want it. He explain all the info and details at sign off. I strongly rec He took the time to help me build my bronco. It was built exactly how I want it. He explain all the info and details at sign off. I strongly recommend him on your vehicle purchase. Love my bronco. Thanks again, Jackie! More

It was a great experience from the time Jackie called great customer service and very good people great customer service and very good people More

Jackie worked with me well to help me find the vehicle I wanted at a price I was willing to pay. wanted at a price I was willing to pay. More

Mr. Harris was amazing to work with. Gave me all the info plus the best customer service I feel I have received in awhile considering it being a car dealership. Would recommend him to everyone I know! plus the best customer service I feel I have received in awhile considering it being a car dealership. Would recommend him to everyone I know! More

Honestly god bless mr. Jackie Mercer what a guy! He was super helpful and incredibly down to earth, couldn’t of asked for a better representative of Grand Prairie Ford, sam Jackie Mercer what a guy! He was super helpful and incredibly down to earth, couldn’t of asked for a better representative of Grand Prairie Ford, same goes for Steven in the finance department really informative and really opened my eyes to all the great possibilities you can have when you go with ford thank you guys soo much for my 2023 Ford Ranger y’all are the best! Also I’d like to thank the guy Huey for teaching me all I needed to know about ford pass! More

We got the best deal with the best salesman! Thank you Jackie Mercer for your help. Thank you Jackie Mercer for your help. More

All I can say is, my vehicle was brought back in to repair 3 times in 2 months. My 2019 explorer went in for A/C not working and went back in 5 days after GPF having my vehicle for 1 month, for coolant repair 3 times in 2 months. My 2019 explorer went in for A/C not working and went back in 5 days after GPF having my vehicle for 1 month, for coolant leaking. They did not address other issues I requested to check. They stayed with my vehicle for a second Month to correct the coolant leak. After me picking up my vehicle for the second time and two months later ,I now have a massive oil leak from the head gasket. Im not pleased with their service departments quality of work. It looks like they are just trying to flood their mechanics with alot of work by taking in as many cars as possible and not providing what customers pay for which is results and Quality. If I could attach pictures I would to show to prove my complaint. TAKE AT YOUR OWN RISK. More

Third vehicle that I’ve purchased from here. Always helpful, considerate, and treat their customers like family. Always helpful, considerate, and treat their customers like family. More