Grand Prairie Ford

The service advisor handled the appointment with friendliness and ease. I expected to wait longer but was pleasantly surprised to get my car back so quickly. friendliness and ease. I expected to wait longer but was pleasantly surprised to get my car back so quickly. More

Professional No need professional says it all No need to say any more then the experience was professional say any more then the experience was professional More

Very helpful and great customer service. Got me in and out very quickly. Above and beyond Got me in and out very quickly. Above and beyond More

Great service. Friendly people Keep you informed of all needs it the vehicle. Thank you. For the good service Friendly people Keep you informed of all needs it the vehicle. Thank you. For the good service More

Great service and was informed of the work needed. Techs just need to clean up after themselves grease on outside quarter panel. Techs just need to clean up after themselves grease on outside quarter panel. More

I repeat this like a broken record. The staff at GPF is absolutely the best there is. Everyone is so attentive & personable. @FORD should be so proud of this dealership as the best repr The staff at GPF is absolutely the best there is. Everyone is so attentive & personable. @FORD should be so proud of this dealership as the best representation of their brand! More

Very quick, right on schedule no hassles Great job guys keep making sure that your customers are satisfied and continue to come back keep making sure that your customers are satisfied and continue to come back More

Chris was a nice guy. Being from the car business, I saw a few key things in the service process that could be improved. 1. A physical MPI was never sent or provided. I ha Being from the car business, I saw a few key things in the service process that could be improved. 1. A physical MPI was never sent or provided. I had to walk back in to ask Chris what my brake pads measured at. 2. This is my second visit over two vehicles(my wife and my own) and the first time, no advisor came out to greet me. I had to go find one. This time Chris came out after a valet greeted me and went to go find someone. The first guy looked like he said no. 3. A little lack of personable attitude. I understand I was at 5k miles and nothing really can be sold at that interval, but it can be at 15k, 20k and so on. Can't do that if a customer doesn't trust and relate to you. Everything was very 'Lemme have your keys, the waiting area is over there.' 'Your car is done. Have a good day' with a CSI paper stapled to the invoice. No relationship was built. 2 visits in, and I'm trying to hold on for you guys, because you're really close to my house, and Jackie in sales was great, but I may be looking at another local dealer for service and sales on my next purchase. *note* I'm not gonna bomb you on CSI. I'm in the car business so I understand the importance. More

When they installed the new motor and new transmission, and then the new hoses. they should have noticed the leak coming from the radiator. and then the new hoses. they should have noticed the leak coming from the radiator. More

We took our truck to the service center at GP Ford to have repairs done on the windows because none would roll down. They suggested at the time that there was an actuator for the air conditioning syste have repairs done on the windows because none would roll down. They suggested at the time that there was an actuator for the air conditioning system that ought to be replaced. We agreed. However after replacing one, it should have been obvious that the other needed to be replaced as it was still blowing hot air, instead of cooling. It appears the technician knew it was not right as he closed up all of the vents on the passenger side of the truck. When picked up, it was obvious to us that there was a problem. My husband took it back only to find that in fact, yes, that actuator needed to be replaced. It feels like that should have been obvious and we should have been contacted and asked if we wanted to have that replaced before finding it semi hidden as a problem upon pick up. I will say that although it was a hassle to get it back and wait for yet another repair, at least the final service advisor we spoke with was better about explaining that he would have suggested the replacement of both from the get go. So all in all we may be tempted to give them another shot for the next repair, but I have to think about it for a while. Santos, the service advisor who ultimately finished our tranaction, we the only bright light in all of the adventure. More