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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
2,109 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,109 reviews

August 13, 2025

When my car was delivered, it was not properly cleaned. The interior windshield was still dirty even after I pointed it out to my sales rep, and only the exterior had been washed, which is absurd for a bra More

by hasanqp
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Raul and Sinida
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Aug 19, 2025 -

Grand Prairie Ford responded

We are disappointed to hear about the issues you experienced during your vehicle delivery and financing process. We understand your frustration, and we take these matters very seriously. Your feedback is important to us as we work to improve our processes and ensure every customer receives the respectful and honest service they deserve. Please contact Maricela Vera at Mvera@grandprairieford.com so we can address these concerns directly and work toward a resolution.

August 13, 2025

Very friendly staff and salesmen. Worked hard to make the sale and very appreciative of all the help they gave me. More

by SBRJCOX
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Grand Prairie Ford responded

We are overjoyed to hear about your positive experience with our team! It's wonderful to know that our staff made such a great impression with their welcoming approach and dedication. We take pride in having team members who work diligently to assist our customers throughout their journey with us. Your kind words about the helpful service you received mean a great deal to everyone at Grand Prairie Ford. We truly value customers like you and appreciate you taking the time to share your experience.

August 12, 2025

Always a great experience. I have been a customer for 20 years buying from Jackie Mercer More

by sblackshears
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Grand Prairie Ford responded

We are thrilled to hear about your wonderful experience with us over the past two decades. Your loyalty as a long-term customer means everything to us at Grand Prairie Ford. It's fantastic to know that you consistently have positive experiences when visiting us. Building lasting relationships with valued customers like yourself is what drives our commitment to excellence. We truly appreciate your continued trust in our team and look forward to serving you for many more years to come.

August 12, 2025

My experience at GPF was outstanding because of the sincerity of Jackie Mercer and staff. The process was smooth and everyone was doing their jobs as expected by me, the consumer. More

by TILLERIA1975
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 19, 2025 -

Grand Prairie Ford responded

We are honored to hear about your outstanding experience with our team. Your feedback about the sincerity you experienced and the smooth process means so much to us. It's wonderful to know that our staff met your expectations and provided the level of service you deserved as our valued customer. Thank you for taking the time to share your positive experience.

August 12, 2025

Inna made my first time purchasing experience fun and smooth. She was super sweet. Had a 10/10 experience. More

by dalylalor3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Inna
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Aug 19, 2025 -

Grand Prairie Ford responded

We are pleased to hear about your wonderful first-time purchasing experience with us. It sounds like your experience was both enjoyable and seamless, which is exactly what we strive for with every customer. We're thrilled that you had such an outstanding visit and found the service to be exceptional. Your feedback about having a top-notch experience means so much to our team. We truly appreciate you taking the time to share your positive thoughts about your visit.

August 10, 2025

John, Jason, and Joel provided to me what is perhaps the most efficient customer care I have ever received. I was absolutely blown away — and grateful. More

by John Moss
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John (used car sales), Joel (finance), Jason (used car sales manager)
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Aug 14, 2025 -

Grand Prairie Ford responded

We are utterly delighted to hear about your outstanding experience with our team! Your words about receiving the most efficient customer care truly mean the world to us. We understand how important exceptional service is, and we're grateful that our staff was able to exceed your expectations in such a meaningful way. It's wonderful to know that you felt both impressed and well taken care of during your visit to Grand Prairie Ford. Thank you for taking the time to share this feedback - it helps us continue providing the high-quality service our customers deserve.

August 10, 2025

Very friendly and worked with us to make the sale. I visited 6 other dealers a chose to go when your dealership. Sale person Inna was great and knowledgeable of the truck. Thanks so much More

by LKKING3202
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 15, 2025 -

Grand Prairie Ford responded

We are delighted to hear about your wonderful experience with us! It means so much to know that our friendly approach made all the difference in your decision. We understand how important it is to find the right dealership when you're making such a significant purchase, and we're honored that you chose Grand Prairie Ford after visiting multiple locations. Your recognition of our team's knowledge and expertise truly makes our day. Thank you for taking the time to share your positive feedback - it helps us continue providing exceptional service to all our customers.

August 10, 2025

great service from everyone great service from everyone. the vehicle we chose works great for our family. More

by ROXIESILVA86
Recommend Dealer
Yes
Employees Worked With
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon Flem
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Aug 15, 2025 -

Grand Prairie Ford responded

Thank you for taking the time to share your wonderful experience with us. We deeply cherish hearing that our entire team provided you with exceptional service throughout your visit. It brings us great satisfaction to know that the vehicle you selected is working perfectly for your family's needs. Your positive feedback about our team's dedication to customer service truly means the world to us. We appreciate your trust in choosing us for your automotive needs and look forward to serving you and your family for many years to come.

August 09, 2025

I sold you my ford truck 3 weeks ago. AFTER the sale was complete I was informed that I would get my check on “Monday” when accounting was back in the office. I was also told that my sale More

by jeffrey.r.brandt
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Inna was the sales associate, I don’t recall who the finance person was.
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Aug 14, 2025 -

Grand Prairie Ford responded

We regret to learn that you feel this way about your recent truck sale experience. We understand your frustration and we take your feedback seriously. We would appreciate the opportunity to resolve this matter promptly. Please contact Maricela Vera at Mvera@grandprairieford.com so we can immediately address your concerns.

August 09, 2025

The dealership had a great selection of new cars and trucks to choose from, and it is very convenient from my home. More

by TERRY.GIDDINGS
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brett Benson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Flem
5.0
This rating includes all reviews, with more weight given to recent reviews.
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Grand Prairie Ford responded

We are thrilled to hear that you found our wide variety of new vehicles impressive and that our location works well for you. It means so much to know that we could provide you with plenty of options to choose from when selecting your vehicle. We understand how important convenience is when visiting a dealership, and we're glad that our location made your experience easier. Thank you for taking the time to share your positive experience.

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