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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,954 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,954 reviews

December 12, 2023

Amazing service. Jackie is the best. Second truck I’ve bought from him. Ford for life!! More

by casiasanthony
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 11, 2023

Great service that was provided. Love the vehicle that I purchased and I plan on purchasing a vehicle from this dealership next time. More

by Jessica
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 09, 2023

Service was horrible, man was rude and loud, I am not his "BRO", vehicle is not even 2 weeks old. Picked up a screw or nail. This guy needs to be retrained or fired! More

by maguyver6969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fasil
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Dec 13, 2023 -

Grand Prairie Ford responded

We're truly sorry to learn about your experience with our staff. Providing excellent customer service is of the utmost importance to us, and we deeply regret that you encountered rudeness during your interaction with our team. We take this matter very seriously and will investigate the incident further to identify the staff member involved and address the issue directly. We do not tolerate any behavior that falls short of our commitment to treating all customers with respect and professionalism. Your feedback is invaluable to us as it helps us improve our services and ensure that all our customers have a positive experience. We are dedicated to making the necessary changes to prevent such situations from happening in the future. If you have any additional information or would like to discuss your experience in more detail, please do not hesitate to contact our customer service department. We genuinely appreciate your feedback and hope to have the opportunity to regain your trust in the future. Thank you for bringing this matter to our attention.

December 09, 2023

It was the most seamless and pleasurable vehicle purchase I’ve ever had would 100% recommend Grand Prairie Ford More

by Grumpy
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Max Coker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 08, 2023

Great service, Jackie was great, understood my situation and made it work for me, thanks More

by User-abe5544c07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 07, 2023

Like always Mr Jackie is one of your best salesmen in your dealership I will recommend him to my friends and family. More

by fideliaespana
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 03, 2023

Working with Jackie Mercer was the best! He was very knowledgeable and got us in exactly what we wanted! We will continue to come to him for all of our future deals!! More

by Maria Castillo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 02, 2023

Jackie was amazing he tried his hardest to get me into what I wanted and was able to make it happen More

by Miguel C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

December 01, 2023

Scheduled my vehicle for a service (oil change) & drove off with a brand new 2024 vehicles. Definitely was not expected but am grateful they made it happen. More

by Breeana Branch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ron Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

November 30, 2023

Awesome job they helped me out on what I was looking for and I am thankful More

by Noemizacarias
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Josue Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support!

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