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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.7
2,031 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 2,031 reviews

March 07, 2024

Great. Efficient, customer oriented, accommodating, communicative, concise, and pleasant. Anthony was good to work with, he got it done. More

by Santiago7
Recommend Dealer
Yes
Employees Worked With
Anthony Vanderford
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 07, 2024

Antonio has great customer service and kept me informed of my truck being serviced! Awesome service technician! More

by J. White
Recommend Dealer
Yes
Employees Worked With
Antonio
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 06, 2024

Very accommodating, very helpful, super nice! Loved working with Jackie he got me into a vehicle that I loved!! More

by Miurielpena5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jackie Mercer
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 06, 2024

Very pleased with the service, the way everything was explained to me by Santos, about what was going on with my car and the estimated time it would take to check out the car and fix it, it was ready on More

by ANNETTEACOX61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

Mar 12, 2024 -

ANNETTEACOX61 responded

BEST DEALERSHIP, BEST CUSTOMER SERVICE IN THE SERVICE DEPT, SO FRIENDLY AND ON HANDS, GREETS YOU WITH CONCERN, ALWAYS ON HAND WHEN YOU STOP BY JUST TO ASK QUESTIONS, ONE OF THE BEST EMPLOYEES "SANTOS" HE GOES THE EXTRA MILE TO SATISFY HIS CUSTOMERS, AND REMEMBER YOU BY NAME WHEN YOU REVISIT

March 06, 2024

This was the last service on my contract. They were supposed to rotate the tires they did not rotate the tires. They got into the car dirty and it smelt like oil for 2 days. More

by Russ S
Recommend Dealer
No
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Mar 08, 2024 -

Grand Prairie Ford responded

We want to extend our sincerest apologies for the dissatisfaction you experienced with our service. Your feedback is essential to us, and we deeply regret that we did not meet your expectations during your recent visit. Your satisfaction is our top priority, and we would appreciate it if you could provide more specific details about your service experience to help us understand the issues you encountered. This will enable us to investigate and address the concerns directly. Our team is committed to providing high-quality service and ensuring that our customers have a positive experience. We genuinely value your feedback, and we will work diligently to rectify any issues and make improvements where needed. Please don't hesitate to reach out to us directly to discuss your experience in more detail or to share any specific concerns you may have. Your input is invaluable, and we are dedicated to serving you better in the future.

March 06, 2024

Had my car for almost one month. Did not look at it until it had been there for 2 weeks More

by larrydwatson
Recommend Dealer
No
Employees Worked With
Santos
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Mar 08, 2024 -

Grand Prairie Ford responded

We apologize for the extended duration it took to address the issues with your vehicle. Your satisfaction is our priority, and we understand your frustration with the length of time it took to complete the necessary repairs. We strive to provide efficient and timely service to all our customers, and we regret that we fell short of your expectations in this instance. Please know that we are actively reviewing our processes to ensure that similar delays do not occur in the future. If there's anything else we can do to address your concerns or if you have any further feedback, please don't hesitate to reach out to us. We appreciate your patience and understanding.

March 06, 2024

He reached out to his technician to explain the problem and assure the issue was fixed. Always answers the phone as well. More

by ZEKEF098
Recommend Dealer
Yes
Employees Worked With
Chris
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

March 06, 2024

Courteous knowledgeable Friendly Mr Santos was courteous and promptly help me identify the service I needed. More

by glperson
Recommend Dealer
Yes
Employees Worked With
Santos Flores
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March 05, 2024

Ron was amazing he was friendly kind and always helped us out we bought a bronco from him 2023 and came back to him again and bought a 2023 explorer love it I would come back again with Ron he is amazing and More

by Elizabethcostilla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ron
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Jul 04, 2024 -

Elizabethcostilla responded

Looking forward to getting another car soon and working with Ron is amazing he 10/10 sales guy the best

March 05, 2024

Delivered as agreed Delivered as agreed when I dropped the car for service in the morning More

by EMAILVENKS
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Larry
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Mar 08, 2024 -

Grand Prairie Ford responded

Thank you so much for taking the time to leave such a positive review! We are thrilled to hear about your excellent experience at our dealership. Our team works hard to provide top-notch service and make every visit enjoyable for our customers.

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