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Grand Prairie Ford

Grand Prairie, TX

Overview
Employees
Reviews
Vehicles
4.6
1,954 Reviews
Grand Prairie Ford is a highly respected car dealership located at 701 E. Palace Parkway in Grand Prairie, Texas. We are proud to serve buyers within the Grand Prairie community, as well as shoppers within the Dallas-Fort Worth area. For years, we have been a premier dealer for locals searching for new Ford cars for sale in Grand Prairie.
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701 E. Palace Pkwy

Grand Prairie, TX

75050

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Showing 1,954 reviews

November 24, 2023

The salesman was great and didn't lead us wrong or gave us the run around More

by jacksons50
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Grand Prairie Ford responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

November 22, 2023

Overall decent experience purchasing a used 2020 Ford Explorer. This deal sneaks in additional fees at the time of sale which is frustrating. But my wife really liked the car so we went through with the More

by clewis1156
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 27, 2023 -

Grand Prairie Ford responded

We're sorry to hear that you are dissatisfied with our pricing. Our team constantly strives to offer competitive and fair prices to our valued customers. We understand the importance of transparency when it comes to pricing, and we always aim to provide detailed breakdowns of all costs associated with our products and services. Your feedback is valuable to us, and we would appreciate the opportunity to better understand your concerns. Please reach out to our customer service team, and we'll be more than happy to discuss the pricing in question and see if there's anything we can do to address your concerns. Our priority is to ensure customer satisfaction, and we are committed to resolving any issues or misconceptions. Thank you for bringing this to our attention, and we hope to have the chance to improve your experience with us in the future.

November 21, 2023

Customer service satisfaction. Patient and helpful. Jackie really took care of us. Now we are driving in a 2023 brand new truck! More

by carlavanegas16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Grand Prairie Ford responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

November 20, 2023

Preston was awesome and explained everything to me really well. I'm very happy with my purchase. More

by Adthomas13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Romello Benton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Preston Quinn
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Nov 20, 2023 -

Grand Prairie Ford responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

November 17, 2023

I BOUGHT A 2022 F 150 IN 11/23 WITH A CRACKED WINDSHIELD THAT AFTER SING THE PAPERS JASON MENDOZA THE SALES MANAGER REFUSED TO FIXED.HE JUST SAID CALL ME IN 1 HOUR TO SEE WHAT CAN I DO.I CALL HIM BACK SEVER More

by ramiroperezmtz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rodolfo Ramirez
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Nov 20, 2023 -

Grand Prairie Ford responded

We're sorry to hear about your negative sales experience, and we appreciate you taking the time to share your feedback. Providing excellent customer service is of utmost importance to us, and we regret that we fell short of your expectations. To better understand the specific issues you encountered during your sales experience, we would be grateful if you could provide us with more details about what went wrong. Your feedback is essential to help us identify areas of improvement and make necessary changes to enhance our customers' experiences. Please don't hesitate to reach out to our customer service team directly to discuss your concerns further. We value your business and want to ensure that we address any shortcomings promptly. Once again, we apologize for any inconvenience you experienced during your sales process, and we hope to have the opportunity to make things right and restore your confidence in our dealership. Thank you for bringing this matter to our attention.

November 16, 2023

We had an awesome experience with GPF, you could feel they cared about the customer. It helps out a lot when you know that you’re being taken care of by the right people. They made this experience easy. More

by Marleigh Pritchard
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lawrence Sedillo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Grace Larson
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Nov 20, 2023 -

Grand Prairie Ford responded

Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you had a great time at our dealership. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations!

November 07, 2023

The car buying process was good. The salesman I worked with Cesar Fuentes was very helpful and easy to work with. More

by dtimothy751
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cesar Fuentes
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Nov 10, 2023 -

Grand Prairie Ford responded

We want to express our sincere gratitude for taking the time to share your positive experience with us. We are thrilled to hear that you had a great experience at our dealership, and we appreciate your kind words and support! Our team works diligently to provide top-notch service and a memorable experience for all our customers, and it's rewarding to know that we met your expectations. Your satisfaction is our ultimate goal, and your feedback reinforces our commitment to excellence!!

November 06, 2023

Great dealership! They were easy to work with and very professional. Thank you so much!! More

by LAgirl
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jackie Mercer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Grand Prairie Ford responded

Thank you for taking the time to leave us a positive review! We are delighted to hear about your positive experience with us. Your feedback is important to us, and we greatly appreciate your kind words!

November 05, 2023

Bait and switch. Price on both your site and theirs was not the true price. They added at least an additional $2000 when I was finally able to pin them down to a pr More

by dlynnpace
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Alejandro Rodriguez
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 06, 2023 -

Grand Prairie Ford responded

We apologize that our pricing did not meet your expectations. We understand that pricing is an important aspect of your experience, and we strive to offer competitive and fair rates. If you have specific feedback or would like to discuss your concerns further, please feel free to contact our team. We value your input and would appreciate the opportunity to address any issues you may have encountered. Your satisfaction is important to us, and we hope to have the chance to provide a better experience in the future. Thank you for bringing this to our attention.

October 30, 2023

Very profession. The whole process was efficient and quick. This was my fourth Grand Prairie purchase. More

by KarlB
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Braylon Boudreaux
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2023 -

Grand Prairie Ford responded

Thank you so much for sharing your positive experience with us! We truly appreciate your kind words and the time you took to leave us a review. Your satisfaction is our top priority, and we're delighted to hear that you had a great experience with us. Our team works hard to provide exceptional service, and it's rewarding to know that we met your expectations. If you have any more feedback or if there's anything else we can do to enhance your experience further, please don't hesitate to reach out. We're here to assist you with all of your automotive needs.

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